Job Description

📍 Australia | National role

At Certis, we’re redefining what a modern security workforce looks like — technology‑enabled, values‑driven, and operationally excellent. As part of our transformation journey, we’re seeking an experienced People Operations Manager to lead our national People Operations function and elevate the day‑to‑day employee experience at scale.

This is a pivotal role for someone who thrives at the intersection of systems, governance, data integrity, and high‑volume workforce delivery.

The role

Reporting to the Vice President – Culture & Capability, you will own the end‑to‑end delivery, governance and optimisation of People Operations across a large, regulated, and nationally distributed workforce.

You’ll lead the engine room of People & Culture — ensuring our people data, systems, and processes are accurate, compliant, scalable and genuinely support the business.

Key focus areas include:

• End‑to‑end People Operations delivery across the employee lifecycle
• Deep ownership of SAP SuccessFactors (Employee Central, Onboarding, Performance & Goals)
• Process discipline, data integrity, and statutory / compliance reporting
• Workforce support at scale, with clear service standards and escalation
• Translating policy, compliance and industrial frameworks into operational execution
• Enabling a system‑led, AI‑enabled P&C operating model

What you’ll be doing

• Leading and optimising national people operations and service delivery
• Owning HR systems governance, data accuracy and process discipline
• Driving continuous improvement across onboarding, employee changes, and lifecycle events
• Ensuring compliance with employment legislation, awards, EBAs and regulatory requirements
• Partnering closely with Payroll, Workforce Planning, IR, and frontline Operations
• Using data and insights to identify risk, trends and operational improvement opportunities
• Building a high‑performing team that delivers reliably in a high‑volume environment

About you

You’re a hands‑on, systems‑savvy people operations leader who is comfortable operating at pace and scale.

You’ll bring:

• Strong experience leading HR / People Operations in a complex or regulated environment
• Advanced capability in HRIS platforms (SAP SuccessFactors highly regarded)
• Proven experience managing high‑volume employee lifecycle transactions
• Deep understanding of employment compliance and workforce data governance
• A pragmatic, risk‑aware mindset with strong attention to detail
• The ability to lead teams through change, standardisation and uplift
• Confidence working with senior leaders while staying close to operational reality

This role is ideal for someone who enjoys making things work properly, cares deeply about employee experience, and understands that great culture is enabled by disciplined operations.

Why join Certis?

• Be part of a national transformation program
• Lead a function with real scale and impact
• Work in a values‑driven organisation focused on safety, integrity and innovation
• Opportunity to shape the future People & Culture operating model

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293