Job Description

This is a hybrid role 3x days a week in our Tower Bridge office - full-time or part-time considered

Who We Are

Zoopla is one of the UK’s most instantly recognisable property brands. In fact, we’re known and loved by over 91% of the nation (and we’re working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals.

We’re a growing, dynamic team that embraces innovation and isn’t afraid to push the boundaries. We’re only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions.

What you'll do

As a People Experience Lead you will own the colleague experience at Zoopla from day one: building frameworks, executing the things we've been doing reactively, and leaving something that outlasts the contract. It's a doing role. That means rolling your sleeves up and getting into the detail yourself, and being the kind of person who spots and picks up what needs doing. You'll work as part of a small People team, reporting to the Head of People. There's no team beneath you and no hand-holding playbooks, just a clear brief, a supportive team, and a real opportunity to make a visible difference. The work isn't just about running surveys and planning events, it's about understanding what's driving how people feel at Zoopla and building the infrastructure to actually change it.

What you'll work on

Engagement

• End-to-end ownership of the colleague engagement journey, from onboarding through to offboarding: survey delivery, analysis, action planning, and a review of whether the current approach is working
• Manager engagement scores - identifying patterns and working with the People Partner to address them
• Evolving and further embedding our recognition framework
• Helping managers and teams own more of the culture and engagement work themselves, rather than it all sitting with the People team

DE&I and CSR

• Building and executing a DE&I plan from the ground up
• Owning our charity and CSR rhythm - good deed days, fundraising
• Managing the Women in Leadership and mentoring programmes

Culture and events

• Building and maintaining a positive in-office experience - reviewing attendance rhythms and creating the touchpoints that make coming in feel worthwhile.
• Planning and delivering the mid-year social and awards, and building a simple framework for future events
• Owning the annual social calendar, monthly All Hands socials, and relationship with the social committee
• Improving the onboarding and new starter welcome experience

Employer brand and internal comms

• EVP activation and external employer brand execution in partnership with Talent Acquisition Partner
• Partner with Talent Acquisition Partner and Marketing on culture-related LinkedIn content
• Internal comms for People initiatives - keeping colleagues informed, motivated and aligned, with consistency we currently don't have

What good looks like

This is a 6-month contract, so we care about what's still standing when it ends. By the end, we'd want a recognition approach that runs without you, a DE&I plan that's live rather than written, an engagement action-planning rhythm managers actually use, and an in-office experience that's noticeably better than when you arrived.

What we're looking for

We need someone who can look at our engagement data and work out the right approach - what we should be doing, in what order, and why. And then go and do it. If you're someone who likes to set direction and hand off the execution, this isn't the right fit. If you're someone who gets energy from both, it probably is.

The profile we have in mind is a smart generalist with genuine passion for engagement and culture - someone who’s broad enough to hold the whole agenda, rigorous enough to work from data, and grounded enough to just get things done. Experience in a smaller company or start-up environment is a real advantage. We move quickly and we care about impact over activity.

Specifically:

• You own things and you do them. You don't need much structure to get going, you're comfortable making the call when there's no precedent, and you'll happily set a DE&I plan in the morning and sort the logistics for an event in the afternoon. With several workstreams running at once, you can hold the shape of all of them without someone doing it for you.
• You're analytically strong. You can work from data, spot what matters, and make a credible case for action.
• You're a strong communicator. Much of this role is bringing colleagues on board with things like attendance expectations, action plans and new initiatives, and being credible and straightforward, not corporate.
• You know what good engagement work looks like, and you care whether it actually changed something, not just whether the workstream got done.
• You're comfortable partnering with senior stakeholders and can connect the work to what the business is trying to achieve.
• You're comfortable experimenting. We use AI tools across the business and we'd expect the same here: curious, willing to try things, not precious about how it's always been done.

Experience in a similarly broad employee experience remit with minimal resources is important. Specific sector experience matters less than having owned a real piece of work end to end and being able to talk about what you'd do differently next time.

Where you’ll be

At Zoopla, we embrace hybrid working but emphasise the importance of also spending time together. You’ll have the opportunity to work remotely (at home) for two days per week with Mondays and Thursdays as all-Zoopla days in the office together plus a third day in-office day of your choosing.

Our home in Tower Bridge is a buzzing hub for collaborative and individual working, with areas to socialise and exercise - within easy reach of London Bridge, Tower Hill and Bermondsey stations. On our doorstep there are plenty of great food spots including a new indoor street food market and landscaped areas to sit by the riverside.

Benefits

• Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
• 25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company

• Discretionary annual bonus up to 10% of base salary