Job Description

Lead the People Experience Function

• Lead and develop the People Experience team across People Partnership and People Operations
• Set priorities, improve workflows, and establish clear ownership and accountability across the function
• Support team members in their growth as strong business partners and operational leaders
• Act as a senior escalation point for complex employee relations and people-related matters

Operationalize People Strategy

• Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution
• Help improve how the People function operates across employee support, manager partnership, and internal processes
• Bring structure, clarity, and consistency to workflows, documentation, and team operations

Process Improvement & Operational Excellence

• Identify operational gaps, bottlenecks, and areas for improvement
• Partner on process optimization, automation initiatives, workflow standardization, and knowledge management
• Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience
• Ensure People systems and processes support scalability, efficiency, and informed decision-making

Employee Experience & Manager Support

• Support initiatives that strengthen employee engagement, communication, and overall workplace experience
• Partner with managers to help navigate employee situations with consistency, fairness, and good judgment
• Promote a proactive, solutions-oriented approach to employee and manager support

Compliance & Governance

• Ensure People practices align with labor regulations, internal policies, and operational best practices
• Maintain strong standards around employee documentation and sensitive people processes
• Partner with Legal and Finance teams where needed

Requirements

• 8+ years of experience in HR, People Operations, or People Experience, including 3+ years in people leadership roles
• Experience leading or scaling People Operations / People Experience functions in international, fast-growing, or evolving environments
• Strong background in employee relations, people partnership, HR operations, and manager support
• Experience improving processes, workflows, and People systems, with the ability to bring structure and operational clarity to growing organizations
• Strong leadership, coaching, stakeholder management, and communication skills
• Operationally strong with a systems-thinking mindset and a practical, hands-on approach
• Comfortable balancing strategic thinking with day-to-day execution and change management
• Data-informed, detail-oriented, and comfortable using insights to drive improvements
• Fluent English