Job Description

Lead the People Experience Function

• Lead and develop the People Experience team across People Partnership and People Operations

• Set priorities, improve workflows, and establish clear ownership and accountability across the function

• Support team members in their growth as strong business partners and operational leaders

• Act as a senior escalation point for complex employee relations and people-related matters

Operationalize People Strategy

• Partner closely with the VP of People & Culture to turn People priorities and initiatives into scalable processes and day-to-day execution

• Help improve how the People function operates across employee support, manager partnership, and internal processes

• Bring structure, clarity, and consistency to workflows, documentation, and team operations

Process Improvement & Operational Excellence

• Identify operational gaps, bottlenecks, and areas for improvement

• Partner on process optimization, automation initiatives, workflow standardization, and knowledge management

• Use people metrics, feedback, and operational insights to improve team effectiveness and employee experience

• Ensure People systems and processes support scalability, efficiency, and informed decision-making

Employee Experience & Manager Support

• Support initiatives that strengthen employee engagement, communication, and overall workplace experience

• Partner with managers to help navigate employee situations with consistency, fairness, and good judgment

• Promote a proactive, solutions-oriented approach to employee and manager support

Compliance & Governance

• Ensure People practices align with labor regulations, internal policies, and operational best practices

• Maintain strong standards around employee documentation and sensitive people processes

• Partner with Legal and Finance teams where needed

Requirements

• 8+ years of experience in HR, People Operations, or People Experience, including 3+ years in people leadership roles

• Experience leading or scaling People Operations / People Experience functions in international, fast-growing, or evolving environments

• Strong background in employee relations, people partnership, HR operations, and manager support

• Experience improving processes, workflows, and People systems, with the ability to bring structure and operational clarity to growing organizations

• Strong leadership, coaching, stakeholder management, and communication skills

• Operationally strong with a systems-thinking mindset and a practical, hands-on approach

• Comfortable balancing strategic thinking with day-to-day execution and change management

• Data-informed, detail-oriented, and comfortable using insights to drive improvements

• Fluent English