Job Description

People & Culture Supervisor

Mandarin Oriental Sanya is looking for a People & Culture Supervisor to join our People & Culture Department team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.

About the job

Under the guidance and supervision of directly supervisors and within the limits of established Mandarin Oriental Hotels Group policies and procedures, implements people & Culture policies and procedures. Promote the desired work culture around the 11 pillars.

As People & Culture Supervisor, you will be responsible for the following duties:

• Familiarizes and enforces the MO P&C framework including Interviewing and Recruitment
• Move in programme/ Learning and Development/ Performance Appraisal/ Associate Administration/ Managing performance and development/ C&B Function
• Familiarizes and enforces local P&C policies and procedures, Assist APCD to establish effective operational procedures within the department and urge implementation
• Ensures clear lines of communication exist to disseminate information affecting employer - associate relations, associate activities and hotel policies and programmes.
• Guide or train personnel clerk or interns to do work according to processes and standards.
• Assist HRM to management dormitory/staff canteen and shuttle bus
• P&C inventory of fixed
• Assist colleague activities
• Maintenance of staff facilities/locker/canteen/shift dormitory/Smoking area.
• Other tasks assigned by APCD or PCD

As People & Culture Supervisor, we expect from you:

• Strong interpersonal and problem-solving abilities.
• Excellent Hotel product knowledge.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, always remaining calm and courteous.
• English language skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Add any local benefits

• A competitive salary and benefits packages
• Annual Leave and Public Holidays
• Social Insurances and Housing Fund
• Free accommodation and meals

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