Job Req ID: 61980
Posting Date: 19th August 2026
Function: HR
Location: London, Birmingham, Bristol or Manchester
The People & Culture Partner role involves strategically partnering with leaders and employees, leveraging empathy, challenge, curiosity and a growth mindset to influence decisions, negotiate outcomes and drive positive organisational change. The role will work closely with business leaders to drive the People agenda across Sales, Commercial and Wholesale, where we are building one of the biggest and best sales teams in the country.
Ultimately, the role will help leaders achieve their growth ambitions by ensuring the right organisation, leadership, capability and culture are in place. The P&C Partner will act as a strategic enabler of business performance, transformation and sustainable growth — helping us deliver for customers today while building the workforce needed for tomorrow.
•Develops a deep understanding of the business unit's strategy, goals and challenges to provide relevant and impactful HR solutions. Provides proactive, data-driven insights to shape and influence business decisions and drive the people strategy.
•Builds and leverages strong relationships across all levels of the organisation, acting as a trusted advisor to business leaders. Translates business objectives into actionable HR initiatives and facilitates effective communication, decision-making and action on people-related issues that impact business success.
•Leads strategic workforce planning activity, using internal and external insights to identify future workforce, capability and location requirements. Partners with business leaders to develop plans that ensure the organisation has the right skills, leadership, structures and resources to meet current and future business demands.
•Provides strategic support on talent and succession planning aligned with business objectives, collaborating with CoEs and partnering with managers to attract, develop and retain a diverse, high-performing workforce.
•Contributes to organisational effectiveness initiatives, ensuring the effective implementation of new structures, roles and processes that support business needs.
•Serves as an HR expert, proactively developing HR knowledge and skills while staying abreast of industry trends and best practices. Embraces and leverages HR technology to streamline processes, continuously improve efficiency and enhance the employee experience.
•Utilises data and analytics to provide insights, measure the effectiveness of HR programmes and inform strategic decision-making that drives business results. Presents data-driven recommendations to business leaders.
•As part of an agile P&C organisation, participates in cross-functional teams and contributes expertise to projects outside of their primary specialisation, delivering value across multiple HR domains.
•Business Partnering & Consulting / Stakeholder Management: Acts as a trusted advisor and builds strong relationships with colleagues and the business to drive business performance by demonstrating and applying a deep understanding of the business and commercial context. To be able to manage difficult messages in a complex, demanding stakeholder environment.
•Commercial Acumen: Possesses knowledge of critical business concepts relevant to the business unit and demonstrates the ability to use deep business knowledge to inform decision-making.
•Change Management: Designs and implements change management activities, managing those changes and developments to drive business value
•AI & Digital Workforce Expertise - understanding of how AI, digital technology and automation are reshaping the workforce.
•Change and Transformation Adoption - Experience of supporting and embedding large-scale business transformation, with a strong understanding of change and adoption principles.
•Storytelling/ Communication: To excite people around what can / will be created, to clearly manage expectations and explain what actions we need people to take and when.
•Data Analysis / Decision Making: Against a backdrop of competing requirements, uses data insights to make difficult trade-offs and make clear, reasoned recommendations (or decisions depending upon DoA) on priorities (and what needs to stop being done)
•Strategic Workforce Planning: Uses strategy and workforce insights to ensure HR initiatives are aligned to future business demands and strategic goals.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
