Job Description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

At Warner Bros. Discovery, our People & Culture (P&C) team creates environments where people feel inspired, included and able to do their best work. This role sits at the heart of our Retail business at Warner Bros. Studio Tour London – The Making of Harry Potter, where world‑class storytelling, spellbinding detail and unforgettable guest experiences come together every day. You’ll also partner with our wider UK Retail estate, including King’s Cross, Oxford Street (opening soon), the retail warehouse, and our ecommerce, buying & design and merchandising teams at Leavesden Park – helping ensure the people practices behind the scenes are just as strong as the stories told on screen.

Reporting to the Senior People Partner (Retail), you’ll be a hands‑on, visible People & Culture Partner, embedded in the day‑to‑day magic of retail. Working across multiple sites, from shopfloor to head office, you’ll build trusted relationships with leaders, understand challenges first-hand and deliver practical, commercially focused people guidance.

Excelling in fast‑moving, high-volume environment, you’ll balance operational needs with longer‑term people initiatives. With curiosity, commercial awareness and a people‑first mindset, you’ll guide leaders through employee relations, change and growth – creating clarity, consistency and calm, even when it feels like the business has spun the Time‑Turner one too many times!

Your Role Accountabilities…

• Act as a trusted and strategic partner to Retail leaders, providing tailored, high-touch advice.

• Lead employee relations end to end, owning outcomes across sickness, absence, performance, conduct and grievances.

• Build strong relationships through regular onsite engagement, working directly with managers to understand challenges and resolve issues in person.

• Coach leaders on performance and capability conversations.

• Lead and contribute to Retail and P&C projects, improving processes, and boosting employee engagement and wellbeing.

• Facilitate organisational change, including new store openings and evolving ways of working.

• Partner with Talent Acquisition and Retail leaders to support effective recruitment and workforce planning.

• Oversee onboarding, helping new starters feel welcomed, supported and part of the story from day one.

• Use people data and insight to inform pragmatic, commercially sound recommendations.

• Advise on employment legislation and internal policies with a balanced approach.

Qualifications & Experience…

• Experience as a People/ HR Partner within a retail or customer‑facing organisation.

• Strong employee relations experience gained in a high‑volume, fast‑paced environment.

• Proven experience working with multi‑site or multi‑venue teams.

• A clear understanding of the retail lifecycle, from shopfloor operations through to head‑office teams.

• A hands‑on, approachable style, comfortable engaging directly with leaders and being present where the work happens.

• Strong commercial awareness, with the ability to assess operational impact, risk and return on investment.

• Experience contributing to retail change initiatives or store openings (desirable, not essential).

• Data‑literate, with experience using insights or reporting to support decision‑making.

• Confident systems user: experience with Workday and tools such as Power BI or Tableau is an advantage.

• CIPD Level 5 or equivalent experience.

#HR

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.