Job Description

The People & Culture Operations Specialist, National Leadership Development supports the delivery and measurement of leadership development programs through operational coordination, stakeholder communication, and data-driven reporting. This role helps to maintain SharePoint sites and content, the Leadership Development email inbox, and maintains the current catalog of leadership development offerings and resources. The position develops and maintains Power BI reports and dashboards that enable course management, session attendance tracking, automated calendar visibility, and program-specific participant reporting. The role produces assessment reporting, tracks progress against timelines, and communicates status updates, and risks, to stakeholders. This role generates program data to support ROI measurement and recommendations.

Job Duties:

• Develops and maintains Power BI dashboards to support course management and learning program operations
• Develops and maintains Power BI automated calendar reporting to support scheduling visibility and resource planning
• Generates data on program participation, completion, and assessment data to support ROI measurement and program effectiveness reporting
• Produces program status reports in accordance with program timelines and reporting standards.
• Communicates assessment completion progress and next steps to stakeholders through status updates and reporting dashboards
• Maintains National Leadership Development department and program sites
• Reviews department resource pages to ensure content accuracy, consistent formatting, and working links
• Creates department resource pages using approved templates, navigation standards, and accessibility requirements
• Monitors and maintains the Leadership Development email inbox, including message triage, categorization, and response routing
• Assists with development and distribution of internal National Leadership Development communications
• Helps update and maintain a catalog of Leadership Development offerings and resources, including program descriptions, eligibility, schedules, delivery formats, and points of contact
• Develops and maintains strong relationships with representatives of various business lines
• Serves as liaison between internal clients and external resources to ensure client goals are met
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities

Education:

• Associate degree, required
• Bachelor’s degree, preferred
• Major in Computer Science, Business Analytics, Communication, Business, Management, or like field preferred

Experience:

• One (1) or more years of experience in a training or project support role, required
• Power BI Experience: One (1) year of experience creating and maintaining Power BI reports and dashboards, required
• Experience in a professional services firm, preferred
• Experience with training program coordination, preferred

License/Certifications:

• Microsoft Certified: Power BI Data Analyst Associate (PL-300), desired

Software:

• Proficiency in Microsoft Office Suite, required
• Advanced proficiency in Word, Excel, and PowerPoint, Power BI required
• Experience with SharePoint, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Applies data validation and quality control practices to ensure accurate reporting outputs.
• Strong customer service attitude
• Professional, direct, and confident demeanor
• Ability to work independently on a virtual team
• Works harmoniously and effectively with others as a part of a team
• Ability to work with all levels of firm personnel to drive results
• Ability to balance and prioritize multiple responsibilities
• Excellent organizational skills and attention to detail
• Ability to work independently with strong problem-solving ability
• Ability to complete work with grammatical, mathematical, and typographical accuracy
• Thrives under pressure and enjoys a fast-paced environment
• Knowledgeable of/familiarity with continuing professional education
• Knowledgeable of logistics involved in training delivery
• Flexibility for travel as needed

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets

Click here to find out more!