Job Description

P&C Officer – Colleague Engagement

Mandarin Oriental, Hong Kong is looking for a P&C Officer – Colleague Engagement to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 60 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of nine outstanding restaurants and bars, including two that hold Michelin Star status, a luxurious club lounge, a Shanghainese-inspired holistic spa, an indoor pool and a state-of-the-art fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

About the job

Based at the Mandarin Oriental, Hong Kong within People & Culture Department in Hong Kong, P&C Officer – Colleague Engagement plays a pivotal role in shaping our internal culture. You will be the driving force behind our colleague engagement initiatives, internal communications, and creative projects that celebrate our #MOfamily. This position reports to the People & Culture Manager – Colleague Engagement.

As P&C Officer – Colleague Engagement, you will be responsible for the following duties:

• Plan, coordinate, and execute colleague engagement activities, including seasonal celebrations (e.g., Chinese New Year, Christmas), recognition events, and wellness initiatives.
• Support the organisation of the annual Colleague Party and other milestone celebrations.
• Manage internal communication channels (e.g., Beekeeper, noticeboards, email campaigns) to ensure timely and engaging updates.
• Draft internal memos, digital newsletters, and campaign copy in English, Traditional Chinese, and Mandarin.
• Maintain accurate records of engagement activities and budgets.
• Coordinate logistics for internal events, including vendor liaison and venue setup.
• Support the P&C team with ad-hoc projects and administrative tasks as required.

As P&C Officer – Colleague Engagement, we expect from you:

• Degree holder in Communications, Marketing, Hospitality Management, Human Resources, or a related discipline.
• Minimum 2 years of experience​ in events management, internal communications, or a similar role (hospitality background is a plus).
• Excellent command of English, Cantonese, and Mandarin​ (written and spoken) – you will be crafting messages for diverse audiences daily.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); hands-on experience with Adobe Photoshop​ or similar graphic design tools is highly desirable.
• Creative flair with a keen eye for detail and visual aesthetics.
• Strong organisational and multitasking skills; able to manage multiple deadlines.
• Approachable, proactive, and a true team player with a “can-do” attitude.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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