Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
La Dolce Vita Orient Express is the first Italian luxury cruise on rail, offering a unique travel experience across the country. Inspired by the golden age of railway tourism, the train features itineraries connecting Italy's major cities and destinations, providing passengers with top-class service, exceptional comfort, gourmet cuisine, and a refined atmosphere. The project aims to celebrate the charm and beauty of Italy, making each journey an unforgettable experience.
Reporting to the General Manager, the P&C Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.
Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.
Translate business priorities into effective people strategies and operational HR solutions.
Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.
Update, review and ensure compliance with LQA/Forbes.
Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.
Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.
Master’s degree in Human Resources or related field.
Minimum 5 years of experience in a senior HR role, knowledge of the railway sector is mandatory.
Deep knowledge of industrial and union relations for the sector.
Excellent interpersonal and communication skills; fluent in Italian and English fluent.
Hands-on and strategic.
Proficiency with HR systems and tools and MS Office
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
