Job Description

Our point of differentiation is our Cultural Foundation, there's a reason we call it People + Culture and it's not just for the irony of the acronym. The folks within P+C do not manage humans as resources; they empower Associates and champion our Culture. You will be passionate about the Associate journey and embody a work environment consistent with IHG's Best Place to Work initiatives. The People and Culture Manager will primarily oversee Payroll, Benefits and Employee Relations, managing a team of Coordinators to successfully achieve the department goals and service levels for our Employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Champion Employee Relations, Communication, and Recognition initiatives such as the Employee Opinion Survey, Surprise and Delight, Hotel Recognition Program, Birthday and Anniversary Recognition, and other programs.
• Plan, organize, and lead all employee events, including Celebrate Service Week, Employee of the Quarter Receptions, Employee Luncheons, GM Round Tables, Employee Holiday Party, etc. Be the cheerleader for these events, before, during and after.
• Spearhead Community Service initiatives. Partner with the Hotel operations to increase awareness of Hotel Indigo Cares Month, Diversity and Inclusion Month, and our community partnerships.
• Create an annual Employee Relations plan, with a monthly calendar of events, update accordingly. Work with Events team to block space and change when necessary to accommodate Hotel operations. Calendar of events to be shared Hotel-wide via all Employee communication channels.
• Manage Employee communications: create Flyers, Bulletin boards, and Internal social media posts (Yammer and Facebook) to promote employee events, boost recognition, and relay information.
• Partner with Department Heads to achieve excellence in Employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.
• Process Payroll Documents and ensure these are submitted to accounting in a timely manner.
• Communicate and advise Employees as needed, with regards to Benefits and Payroll matters.
• Make payroll corrections, complete payroll and systems audits as needed.
• Analyze Benefits data to ensure compliance with legal requirements and company policies.
• Provide advice and counsel to Management on Compensation and Benefit issues.
• Manage Workers' Compensation administration including effective case management of Workers' Compensation including transitional duty and return-to-work goals for employees with active Workers' Compensation claims.
• Act as the Hotel Wellness Warriors Champion. Organize annual Health fair, periodic wellness talks, fitness sessions, running club, group sports, etc., to maintain a healthy and active workplace camaraderie.
• Maintain and support a legitimate business partnership with the Hotel & Restaurant operations teams serving as an Employee advocate, Cultural ambassador, subject matter expert, Innovator and Consultant.
• Oversee the People & Culture Coordinator/s and working closely with them to ensure effective operations and compliance to local Law and Hotel procedures.
• Handle Employee complaints, manage grievance procedures, and facilitate counseling with other stakeholders. Investigate and resolve complex or critical Employee relations issues in a timely and effective manner.
• Partner with Hotel & Restaurant management on counseling and disciplinary matters and mentorship. People + Culture also serves as a consultant on forward-thinking discipline and related investigatory responsibilities for Employee issues.
• Perform Exit/Stay interviews and look for trends. Collate and analyze employee feedback across all levels on a regular basis and revising Employee programs and policies to generate more positive outcomes.
• Provide onsite Human Resources support and visibility for the Property by fostering an open-door policy.
• Be visible to our staff of 500+, actively and consistently attend Hotel staff meetings, daily line up meetings, departmental meetings, as needed or otherwise requested.
• Partner with the Loss Prevention Management, to discuss accident trends and minimize losses to the Hotel. Communicated with Training Manager to provide details of additional safety training that may be required.
• Participate in and/or lead projects focused on continuous improvement.
• Additional projects and responsibilities may be designated by the Director of P+C, including duties within Performance Management, Payroll, Onboarding, Offboarding, Benefits administration, or otherwise.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Either:
• 3 years of Human Resources experience, with at least 1 year of hotel experience.
• 3 years of Hotel Management experience, including related experience in managing payroll and employee engagement activities.
• Hotel-specific Human Resources experience strongly preferred.
• Bachelor's degree in human resources, Hotel Management or related field preferred.
• Strong computer skills to include Word, Excel, and PowerPoint with the ability to type a minimum of 45 words per minute
• Expert Organizational, Task-management, and administrative skills with attention to detail.
• Creative with keen knowledge of organizing and planning events.
• Financial acumen with the ability to work within budget.
• Proven leadership skills, flexible with ability to adapt to frequent changes.
• Excellent verbal and written communication skills.
• Exceptional platform and public speaking skills with an ability to energetically facilitate Employee events.
• Naturally outgoing and friendly attitude with personal commitment and demonstrated passion for service excellence to our internal customers
• Ability to handle confidential information discreetly and protect employee privacy.
• Strong knowledge of HR policies & procedures required.
• In-depth knowledge of local employment legislations desirable.
• This position requires a flexible schedule, must be able to work evenings, weekends, and local public holidays.

Salary range: $85,000 - $95,000 USD annually. This job is also eligible for a bonus.