Job Description

Your Day to Day

People

• Create programs to foster a positive work environment for all employees. Support and administer an annual colleague satisfaction survey
• Educate and train colleagues on aligned to company standards to foster productivity and enhance performance
• Welcome and conduct onboarding and new colleague orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts

Financial

• Support the P&C department budget and control expenses

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws, policies and procedures
• Support the annual P&C compliance/standards self-audit
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

• May supervise coordinator(s) in a larger hotel

What we need from you:

• High school diploma / secondary education / equivalent
• 3 years’ related experience in Human Resources, or an equivalent combination of education and experience
• Strong recruitment and training background
• Some college courses in Human Resources, Employment Law or related field preferred.
• Must speak fluent English
• Other languages may be preferred

Salary: $ 80k - $90k (exempt)

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.