Job Description

The Group People & Culture Manager will play a pivotal role in overseeing the operations of the People & Culture department within our retail organisation across our 7 sites (circa 650 employees). This position is essential for ensuring effective employee relations, supporting the development of our team, and implementing our HR and H&S strategies with the P&C Director.

The successful candidate will directly manage a team of 4 and work closely with the P&C Director to enhance our strategy and ensure that we attract, recruit, and onboard exceptional talent, all while fostering a positive, engaging and safe workplace culture.

Responsibilities:

• Oversee the daily operations of the People & Culture department, ensuring effective employee relations are maintained and issues are addressed promptly.
• Support and coach the P&C team, facilitating their professional development and managing weekly and project meetings.
• Assist the P&C Director in developing and implementing the health and safety strategy.
• Step in for the P&C Director when required at Executive meetings
• Ensure that key People & Culture measures are met and communicated effectively across the organisation.
• Lead high-level employee relations cases, particularly during appeal stages.
• Support senior site-level recruitment across the Group, ensuring we attract and onboard great talent.
• Manage the Employee Net Promoter Score (ENPS), ensuring it is communicated and acted upon across the Group.
• Create a fun and engaging working environment by implementing regular employee engagement activities.
• Take ownership of payroll processes, ensuring accuracy and timely monthly sign-off with support from the P&C team.
• Manage the annual Kindness Pot plan and support the development of the Charity of the the Year initiative.
• Travel will be required on occasions to our sites, but the main office will be Tong Garden Centre

Qualifications:

• Proven experience in a managerial role within a People & Culture or Human Resources function, preferably in the retail sector.
• Strong understanding of employee relations and health and safety regulations.
• Excellent coaching and mentoring skills, with a track record of developing teams.
• Demonstrated ability to lead strategic initiatives and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to engage and motivate employees.
• Strong analytical skills to assess and improve People & Culture metrics.
• Relevant qualifications in Human Resources or a related field are desirable

Benefits:

• Salary circa £40,000 (open to discussion depending on experience)
• Bonus opportunity
• Increasing holiday allowance upon hitting year 1, 3, 5 years service
• Option to buy up to a weeks holiday
• 5% pension contribution