Job Description

Situated on the beautiful coastline of Cam Ranh Bay, the Radisson Blu Resort Cam Ranh welcomes you to a restful retreat by the South China Sea. Our lush, landscaped grounds are fringed by the white sands of Bai Dai Beach.

After a day of adventure, recharge in our tranquil spa with rejuvenating facilities and treatments. Take in ocean vistas from our fitness center or try out activities such as kayaking, cycling, yoga, Tai Chi, tennis, badminton, and volleyball.

All our rooms and suites offer balconies and panoramic ocean views and our pool villas feature private terraces, a cabana, a pool, and exclusive services. For on-site dining, we offer six restaurants and bars, and room service. The resort also boasts the only Executive Lounge in the area, perched on the 13th floor and offering breathtaking vistas of Cam Ranh Bay.

If you want to explore the area, our concierge can help you plan a sightseeing excursion, and we're just 10 minutes from the airport. For an exciting day out, drive to the buzzing resort city of Nha Trang to explore amusement parks, markets, and nightlife.

Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies

• Develops and implements human resource strategies that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Assists in the development the annual budget in conjunction with the Executive Committee
• Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches
• Effectively develop and manage the Human Resource department budget

Creates a work environment aligned with brand’s culture

• Conducts employee orientation, management and line employee training
• Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service
• Counsels managers and employees on effective ways to address and resolve employment related issues
• Works with managers to develop their leadership skills through one-on-one coaching and formal training courses
• Encourages recognition of employee’s contribution by creating and implementing a hotel-wide recognition programs

Oversees administration of human resources and benefits issues and ensures adherence to employment related laws

• Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
• Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance
• Maintains all employment records in accordance with the law
• Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate
• Work with Legal and the regional HR department to coordinate the hotel’s response to legal claims regarding the employment relationships
• Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations
• Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.

Develops and implements strategies and practices which support employee engagement

• Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review
• Drives employee engagement through the creation, implementation and follow-up of departmental action plans

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Communicates and reinforces the vision for Yes I Can! service to employees
• Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork

Adheres to hotel policies and procedures

• Keep General Manager promptly and fully informed of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Abide by all Brand rules and regulations
• Adhere to all Brand policies and procedures
• Actively support and promote Workplace Health and Safety within the work environment
• Perform any other reasonable duties as directed by the General Manager or his/her designate

Qualifications

• Minimum of five years of progressive human resources management experience
• Bachelors degree preferred
• Prior work experience in a union environment including negotiation and local and regional rules
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts with supervisors and employees