Job Description

People & Culture Generalist

Location: Salem, NH or Denver, CO | Hybrid - This role offers a hybrid schedule with 3 days in the office and 2 days working remotely each week. Candidates must live within 45 miles of our Salem, NH or Denver, CO office.

Looking for an opportunity to support colleagues and help create a positive workplace? Join WOW! as a

People & Culture Generalist and play a key role in supporting our people and day-to-day operations.

This role supports the People & Culture function, managing day-to-day HR operations including recruiting, onboarding, benefits administration, employee relations, and compliance. As a trusted point of contact for colleagues, you’ll help create a positive, compliant, and well-supported workplace.

What WOW! Offers

• Medical, dental, vision, and life insurance
• HSA and FSA options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement for continued development
• Employee broadband discounts

What You’ll Do

Essential duties and responsibilities include, but are not limited to, the following:

Support Our Colleagues

• Serve as a first point of contact for colleague questions related to policies, benefits, and workplace concerns.
• Provide support to People & Culture team members to ensure compliance requirements are met and aligned with business priorities.
• Conduct new colleague orientation sessions, providing an overview of company policies, procedures, benefits, culture, and workplace expectations to ensure a consistent and engaging onboarding experience.
• Manage the offboarding process for departing colleagues.
• Oversee the new hire gift program, working with the vendor to ensure new hires are validated before processing.

Support Safety and Compliance

• Ensure proper reporting of all safety-related incidents, including completing incident reports and providing required information to insurance partners.
• Maintain tracking of safety-related incidents, file correspondence, and track costs related to all incidents.
• Assist in partnering with clinics and The Health Bridge to obtain post-accident screening and create efficiencies where needed.
• Compile monthly reports on safety incidents and trends.
• Maintain OSHA logs for all locations and ensure posting requirements are met.
• Manage the quarterly safety recognition program.
• Monitor and update Motor Vehicle Records weekly for safety-sensitive positions.
• Track unemployment notices, notify appropriate business partners, ensure timely responses, and track costs and opportunities for improvement.
• Serve as the organization-wide I-9 Administrator, ensuring compliance with employment eligibility verification requirements and maintaining accurate, timely, and confidential records.
• Monitor sick time usage for attendance tracking in Workday to ensure compliance with policy.

Keep Our Office Running Smoothly

• Manage day-to-day office operations, ensuring a clean, organized, welcoming, and well-functioning workplace.
• Coordinate ordering and maintain appropriate inventory of office supplies, coffee, snacks, and other workplace necessities.
• Monitor office equipment and coordinate service and maintenance for printers and other office machines.
• Identify and report building maintenance and facility issues, coordinating with building management or vendors to resolve them.
• Coordinate office space needs, seating arrangements, workspace changes, and general office layout.
• Serve as a point of contact for general office-related questions and administrative needs.
• Provide high-level administrative and operational support to executive leadership, managing calendars, meetings, travel arrangements, and confidential information.
• Maintain relationships with office vendors, coordinate service agreements, monitor service quality, and address issues or concerns.
• Assist with onboarding new office-related vendors and coordinate with Accounts Payable to establish vendor accounts.
• Process invoices as needed, including submitting office-related invoices and payment requests to Accounts Payable and assisting with tracking and reconciliation.
• Serve as a notary and notarize company documents as needed, where authorized.
• Perform other duties as assigned.

What You’ll Bring

Minimum Required Education and Experience

• 2–4 years of experience in an HR Generalist or similar HR support role.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience

Skills and Abilities for Success

• Ability to manage conflicting priorities and meet established timelines while maintaining accuracy.
• An approachable, professional demeanor and highly effective written and verbal communication skills, both individually and in small groups.
• Ability to maintain strict confidentiality when handling documents, files, and conversations.
• Working knowledge of employment law and HR best practices.
• Experience with HRIS systems, such as Workday, ADP, or UKG.
• Strong interpersonal and problem-solving skills.
• Outstanding organizational skills, with demonstrated ability to handle multiple priorities and tasks.
• Ability to effectively use resources to facilitate problem resolution.
• Strong computer skills, including proficiency in Microsoft Office—Word, Excel, and PowerPoint.

Work Environment and Physical Requirements

• Hybrid work environment with a minimum of three days in the office.
• Ability to travel occasionally by vehicle and air.
• Regularly required to talk and hear.
• Required to use hands to type and handle objects and paperwork.
• Required to use close vision and adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above represent the knowledge, skills, abilities, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ready to support our colleagues and make an impact at WOW!? Apply today!

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran