Job Description

About us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

Role Purpose

As People & Culture Director, you’ll drive P&C(HR) and initiatives such as hiring, benefits, employee relations and training programs to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. 

Key Accountabilities

People

• Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts.

Financial

• Help create and work within the HR budget.  
• Monitor staffing and labor standards to manage costs.
• Mitigate financial risks associated with employee relations issues. 
• Identify and analyses local compensation and benefits practices to ensure financial competitiveness.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community. 
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. 
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is the top P&C role in a luxury major flagship resort with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent  
• 8 years’ of related experience in HR 
• Must have hotel union experience
• Must have prior Director of Human Resources experience
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters 
• Must speak local language(s) 
• Other languages preferred
  

What you can expect from us:

The salary pay range for this role is $175,000.00 to $195,000.00 This range is only applicable for jobs to be performed at Regent Santa Monica Beach This position is eligible for bonus pay.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?