Job Description

People & Culture Coordinator

Mandarin Oriental, Doha is looking for a People & Culture Coordinator to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the People & Culture Department in Doha, the People & Culture Coordinator is responsible for ensuring comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans. The People & Culture Coordinator reports to the Director of People & Culture

As People & Culture Coordinator, you will be responsible for the following duties:

• To be readily available with empathetic, open communication ensuring reliability and confidentiality.
• To complete day to day personnel administration in response to requests and action plans.
• To maintain good rapport and working relationship with all colleagues.
• To provide a courteous and professional service at all times.
• To project at all times a positive and motivated attitude and a calm demeanour.
• To ensure that all colleagues have a complete understanding and adhere to the Mandarin Oriental, Doha’s Colleagues Rules & Regulations.
• To ensure that all in-house rules and regulations are communicated to colleagues and implemented.
• To ensure that all People & Culture administration procedures are carried out in accordance with hotel legal requirements.
• To assist and support the Director of People & Culture/ Manager in the smooth and efficient running of the People & Culture Division, ensuring that all policies and procedures outlined in the People & Culture Operations Manual are strictly adhere to.

As People & Culture Coordinator, we expect from you:

• Minimum 1 year of experience working in a 5-star hotel environment preferred
• Minimum of 1-year experience in a similar or related administrative role
• Vocational Diploma in Hospitality Operations or Human Resources
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?