Job Description

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

We are now seeking a People and Culture Coordinator/Officer to join our Cairns team. This opportunity would suit either a career starter ready to build a future in People and Culture, or someone with existing experience in a people function who is keen to further develop their career within a luxury hotel environment.

You will be someone who is naturally people centric, highly organised and accountable, with a genuine interest in supporting both collaborators and leaders across a fast-moving hotel environment.

Role Purpose:

Our People and Culture Team play an important role in supporting the delivery of a positive and engaging collaborator experience across our three Crystalbrook Collection Hotels in Cairns This position helps drive culture by providing coordinated support across key workforce functions including onboarding, rewards and recognition, recruitment and health and wellbeing.

With a strong focus on people, culture and accountability, the role contributes to the smooth and effective delivery of People and Culture activity while supporting leaders and collaborators in a fast moving luxury hotel environment. Responsibilities will include:

• Supporting day-to-day People and Culture activity across our three Cairns properties
• Assisting with onboarding, compliance, employment contracts and general administration
• Coordinating documentation and maintaining accurate employee records
• Providing timely support to leaders and collaborators with general People and Culture queries
• Assisting with engagement activities and wider people initiatives as required
• Helping create a consistent, engaging and values-led collaborator experience

About you:

You could be exactly who we are looking for if you bring most, or all, of the following:

• A genuine passion for building your career in People and Culture and contributing to an exceptional collaborator experience
• Current enrolment in, or previous study related to, Human Resources, People and Culture or a similar discipline
• Exceptional communication skills, with a warm, engaging and professional approach
• Empathy and emotional intelligence, with the ability to connect with people from all backgrounds
• Strong administrative capability, attention to detail and confidence using workplace systems
• Integrity, sound judgement and the maturity to handle sensitive matters with care and discretion
• A proactive, adaptable and solutions focused approach within a dynamic luxury hotel environment

Important Note:

Please note, we are only able to consider applications from those with current Australian work rights, as sponsorship is not available for this opportunity. If you hold a short-term visa, you must be able to commit to a minimum of 12 months in the role.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.