Job Description

Join our team and see what we’ll accomplish together

This is not your traditional HR team; we embrace change and have fun re-inventing the future of work by actively integrating AI-driven solutions into our core DNA. We are as passionate about our team as we are about our business and thrive on thinking out of the box, delivering new solutions, and supporting exceptional team member experiences. It’s an exciting time to be a member of People & Culture (P&C) at TELUS.

We are a team who leads strategies to strengthen the TELUS culture with cutting-edge initiatives and programs. We strive for excellence in everything we do and we have an unyielding commitment to inspiring and motivating TELUS team members, retirees, customers, and communities to fulfill our “We Give Where We Live” philosophy. Through our technology innovation, we are creating a stronger and more caring world by enabling remarkable human, social, and business outcomes. We believe wholeheartedly that we are all stronger together, and this is foundational to our promise to make the future a little friendlier for everyone.

Here’s the impact you’ll make and what we’ll accomplish together

As a P&C Business Partner Manager supporting the Consumer Marketing team, you will focus on driving high-impact organizational clarity, leveraging cutting-edge technology to enhance team performance, and serving as a strategic catalyst for three Marketing Vice presidents.

To be successful here, you wear several hats: trusted advisor, consultant, change agent, and coach. Reporting to the Director, P&C Business Partner, you sit alongside and collaborate with leaders to develop and implement strategies that support business needs in addition to leading the implementation of the People Plan.

Every day you engage in business conversations and partner to influence and equip leaders to manage change, grow their teams, and foster a highly engaged and inspiring workplace. You are resilient, pragmatic, humble, and possess a great sense of humor. Your counsel is equal parts logic, analysis, and strategy. You have a natural curiosity and appreciate that failure and vulnerability are healthy ways to learn and grow. Your passion to make a difference directly impacts the success of TELUS and ultimately creates better outcomes for our team members and customers.

Qualifications

Here’s how

• Architect Organizational Excellence: Proactively partner with senior leaders to facilitate end-to-end organizational design, from initial diagnosis to final implementation, ensuring structures align with long-term business goals.

• Clarify & Streamline Operations: Drive critical projects to clarify roles and responsibilities through expert RACI modeling, eliminating ambiguity and enhancing cross-functional efficiency.

• Leverage Intelligent Insights: Integrate AI tools and methodologies across all aspects of the role to automate workflows, derive deeper talent insights, and modernize the P&C function.

• Optimize Team Performance: Apply creative thinking and analytical rigor to identify friction points and lead initiatives that optimize how teams perform and collaborate.

• Influence with Conviction: Serve as a trusted advisor by presenting multiple perspectives and challenging the status quo, expertly navigating and influencing difficult stakeholders at all levels of the organization.

• Collaborate for Growth: Liaise with Centres of Excellence (CoE) to provide timely, data-driven feedback to drive the evolution of business unit programs and solutions.

• Share Unique Perspectives: Leverage the breadth of your unique experiences to share strategic insights with your P&C colleagues.

What you bring

• Strategic Experience: 7 or more years of experience in a strategic human resources, program, or leadership role, with a focus on high-level organizational transformation.

• Expert Influencer: Regarded as an exceptional communicator with the sophisticated interpersonal skills required to influence a broad and diverse range of stakeholders.

• Analytical Problem Solver: Demonstrated ability to identify complex business problems, break them down through analytical thinking, and execute innovative solutions with attention to critical details.

• Organizational Designer: Proven ability to lead senior leaders through the complexities of organizational design and role clarification (RACI) from start to finish.

• AI & Future Fluency: A forward-thinking mindset with the ability to navigate the future of work, guiding transformation initiatives that leverage AI and reflect new remote work realities.

• Agile Execution: Noted for your ability to flex various skill sets, thinking creatively while executing elegantly across many teams and situations.

• Resilient Leader: Respected for solving complex issues without having all the answers and navigating ambiguity amidst ongoing, fast-paced change.

• Data-Driven Vision: Expert at guiding leaders with data-driven recommendations that improve organizational performance, productivity, and the overall team member experience.

• Educational Foundation: University degree.

Nice-to-have

• Proficiency in advanced data visualization or AI-driven HR analytics platforms.

• Experience in executive-level professional coaching or high-level mediation.