Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

As our People Coordinator, you’ll be working with the Performance Operations team, responsible for shaping a world-class shared services model that streamlines processes and enhances employee support. Your role will focus on assisting the team with cyclical processes including but not limited to:

Philippines:

• Onboarding and offboarding processes
• Probations, Promotions and Role Changes
• Other related employee changes - reporting line changes, SSS loan, Pag-IBIG loan queries, leave balance queries, confirmation of employment or statement of service letters, other People related queries
• Annual Income Tax Return (BIR Form processes)
• Annual Physical Examination reporting processes
• Annual Health Insurance enrollment

Australia and New Zealand:

• Onboarding and offboarding processes
• Probations, Promotions and Role Changes
• Other related employee changes - reporting line changes, confirmation of employment or statement of service letters, jury duty letters, other People related queries

This role also has a focus on embedding agentic AI strategies to reduce manual input across the above cyclical processes through:

• Partnering with the Performance Operations team to develop and embed human-designed automations that are scalable, tailored and easily replicated across the above regions.
• Working cross-functionally with stakeholders to decode complexity/ambiguity in People processes and translating it into self-help guides/agents with clarity.

This role must be based in the Philippines.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• 2+ years’ experience in dynamic HR, People Operations or Shared Services environment, with broad exposure to the Philippines’ employee lifecycle process + bonus 1 other region (Australia or New Zealand).
• Demonstrated experience as a first point of contact for employee queries, managing and resolving questions around policies, contracts, leave and benefits. You also have great attention to detail and you notice the small stuff that others miss.
• Service desk/ticketing system management experience, delivering timely, accurate and empathetic responses to ensure Heroes feel supported and valued.
• AI Fluency — confident using LLMs and generative tools to refine existing People processes, or develop processes to support scalability.
• Prompt like a pro — shaping effective, structured outputs from AI tools with speed and precision.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali, Dubai and are excited to meet in Gold Coast in Australia in September 2026

We’re AI-first, so you may meet some of our AI tools early in the process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.

We verify candidate identity and location as part of our hiring process.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.