Job Description

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

You will be joining a close-knit, global People Team that is passionate about high-quality employee experiences and driving a high-performance culture. Based in our Camden, UK office, you will report to the Head of People while collaborating deeply with our US, UK, and South African based partners to ensure a unified global strategy. We are huge advocates for our "MOOsters" and act as a bridge between business needs and employee delight.

We’re looking for someone who is organised, proactive and genuinely passionate about creating great employee experiences!

The Role

You’ll play a key role in shaping the day-to-day employee experience at MOO. From onboarding new MOOsters to supporting People projects and keeping our systems running smoothly, you’ll be at the heart of how we support our teams. You won’t just maintain processes - you’ll actively look for ways to improve them. We’re looking for someone who spots opportunities, thinks creatively, and helps us continuously evolve how we work. You’ll work closely with managers, employees, and the wider People Team to deliver a seamless, thoughtful, and compliant experience across the employee lifecycle.

Responsibilities

• Onboarding and Inductions: Work closely with the People Operations Generalist on the onboarding experience for all New Starters in the UK. Preparing, issuing and filing all relevant paperwork and running the the in-person induction ensuring that new MOOsters feel connected and set up for success
• Contractual changes: Prepare documentation as necessary, updating databases and trackers ensuring information on all staff is accurate, complete and processed in line with all applicable data protection legislation.
• Performance management: Administer the probationary review and performance management programs, including notifying managers of upcoming reviews, tracking completion and setting up review cycles
• Off boarding: Manage the leaver process, ensuring all offboarding administration is completed efficiently and compliantly and conducting exit interviews
• Employee engagement: Support the delivery of employee surveys through Culture Amp, including engagement, onboarding, 90-day and exit interviews
• HR Systems: Become a super user of all our People systems, supporting MOOsters with questions and queries and running data imports and reports as needed
• Payroll: Partner with the People ops team and finance to ensure all employee changes are processed accurately and on time.
• Pension: Ensure compliance with UK pension auto-enrolment requirements
• Compliance: Ensure Right to Work checks and employee documentation meet UK legislative requirements
• Projects: Contribute to key People Team projects as needed

About you

• Experience handling People Operations or HR administration responsibilities
• Strong organisational skills and the ability to manage multiple priorities with confidence
• A proactive mindset with a natural curiosity for improving processes and solving problems
• Excellent communication skills and the ability to build strong working relationships across teams
• Ideally you have hands-on experience using HR systems and recruitment platforms
• An understanding of UK employment practices and compliance requirements is beneficial
• A growth mindset and enthusiasm for learning new skills and developing professionally is essential!

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.