Job Description

MHP Group is the integrated communications agency built for the Networked Age – a world that’s increasingly connected, complex, polarised and activist.

We lead the way in the application of behavioural science to solve communications challenges. We create strategies and multichannel campaigns to engage every audience, from consumer to policy maker, and from stakeholder to shareholder.

With 230 experts in London, we are trusted by many of the world’s leading businesses and brands.

Our specialist teams include Brand & Reputation, Corporate Advisory & Capital Markets, Public Affairs, Strategic Media, Crisis & Risk, Change & Employee Engagement, Health, Financial Services, Technology, Mischief and Studio La Plage.

The role

We are looking for an enthusiastic People Coordinator, to work closely with the Head of People and People Advisor to deliver an efficient and effective HR service to employees throughout the employee lifecycle. The role provides first line HR support to employees and managers across the agency, is the first point of contact for the People Team and plays a key role in ensuring a positive employee experience by delivering timely, accurate and supportive HR guidance.

Responsibilities:

Employee Lifecycle & people administration

○ Onboarding: Lead and manage the end-to-end onboarding experience for all new joiners, including pre-joining communications, first-day induction delivery, one-month check-ins, and coordination of quarterly all-agency induction sessions

○ Probation Period Management: Partner with the People Advisor and line managers to support and track probation periods for new joiners, including setting reminders and ensuring timely reviews

○ Internships & Work Experience: Take full ownership of internship and work experience programmes, managing the process from initial coordination through to completion

○ Freelancer Management: Oversee the end-to-end freelancer process, collaborating with relevant teams to ensure IR35 compliance and timely processing and payment of invoices

○ Maintain accurate and up-to-date employee records across systems (e.g. Maconomy and personnel files), ensuring data integrity and compliance

○ Compensation & Contract Changes: Following approval of promotions and pay adjustments, prepare and issue change letters, contract amendments, or updated contracts, and notify Payroll accordingly

○ Benefits Administration: Coordinate and manage employee benefits in a timely and accurate manner, including season ticket loans, private medical insurance, and Cycle to Work scheme applications

○ Absence Tracking: Monitor and maintain accurate records of employee absences, including sick leave and family leave, ensuring appropriate documentation and reporting

○ Leaver process: Manage the full offboarding process, including administration, payroll notifications, employee file updates, exit interview tracking, and handling reference requests from future employers

○ Exit interviews: Hold Exit Interviews for all mid/junior staff and update quarterly reports accordingly, flagging any issues to Head of People

Payroll

○ Payroll Coordination: Support the end-to-end payroll process, ensuring all employee data (e.g. new starters, leavers, salary changes, bonuses, and deductions) is accurate and submitted to Next 15 Payroll within required deadlines

○ Data Accuracy & Compliance: Maintain accurate payroll records and ensure all changes are processed in line with company policies and statutory requirements

○ Payroll Queries: Act as a first point of contact for employee payroll queries, liaising with the Next 15 Payroll team to resolve issues in a timely and professional manner

○ Reporting & Reconciliation: Assist with payroll reporting and reconciliation activities, ensuring any discrepancies are identified and resolved promptly

Learning and Development

○ Work with the People Advisor in scheduling learning sessions and managing logistics; including sending reminders, tracking attendance and liaising with external providers

DEI

○ Support the HR team in championing a more diverse and inclusive workplace by promoting initiatives, ways of working and behaviours that drive positive change

○ Contribute as part of the integration team to support and help lead employee wellbeing initiatives, fostering collaboration across practices

Policy and working practices

○ Maintain and regularly update organisational charts to reflect current business structure on the intranet ‘The Fount’

○ Ensure all data is up to date and accurate on Maconomy and ‘The Fount’

○ HR process and policies: good understanding of the HR policies and processes and advise employees of the guidelines where appropriate

○ Ownership and maintenance of the HR shared drive, ensuring Data Protection/GDPR obligations are met

○ HR queries and query resolution: Effective management of all People Team email enquires, with first line HR advice on policies, processes or escalate more complicated queries to either People Advisor or Head of People

○ Maintenance of the HR tracker ensuring it’s reviewed weekly and up to date on all live processes

People Projects and Operational Support

○ Support the development and roll out of People projects across the agency to support the People agenda

We’re looking for someone who:

• Has experience and/or interest in working within a People department

• Has strong and demonstrable administration experience, including an excellent attention to detail

• Has excellent communication skills (verbal and written) with any level and at all times

• Is flexible and can adapt their personal communication style to a wide variety of stakeholders

• Has a desire for continual improvements and is adaptable to change

• Is able to work under pressure and with urgency when required

• Has a ‘can do’ attitude in a busy, fast paced environment, with a friendly and approachable manner

• Is willing to ‘roll their sleeves up’ and adds to the positive team spirit even when the task may fall outside of their job spec

• Is proactive and uses their initiative. Is able to self-manage their time and tasks, but knows when to escalate when necessary

• Is comfortable dealing with extremely confidential information and exercising discretion at all times

And in return, we offer:

• Excellent starting salary with annual reviews

• 25 days holiday allowance (+ bank holidays), a day off to celebrate your Birthday, ‘Time4U’ every month and office Christmas closure

• Matched pension contributions (up to 5%)

• Life Assurance

• Private Medical Insurance

• Employee Assistance Programme

• Season ticket loans and Cycle to work scheme

• Gym & Shopping discounts

• Access to our Learning Academy to support your career and personal growth

• Hybrid (up to 2 days remote working per week)

• ‘Work from Anywhere’ one week per year

Click here to see the full list of Our benefits - MHP Group (teamtailor.com)

Here at MHP Group, we are committed to creating an inclusive and a diverse workforce.