Job Description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum of one to two years of experience in Human Resources, Customer Service, or a related field
• Strong oral, written, and interpersonal communication skills in English
• Excellent customer service skills with an employee-centric and inclusive approach
• Passion for building effective HR processes and data analysis that deliver exceptional user experiences
• Ability to use existing procedures to solve both routine and non-standard problems
• Business-driven and team-oriented, with the ability to work collaboratively within a team environment
• Ability to prioritize, work collaboratively, and thrive in a fast-paced environment, adapting to new technologies as needed
• Sound judgement and discretion with sensitive information, with the ability to escalate when appropriate
• Effective listening skills and a growth mindset to service a diverse employee population
• Commitment to continual process improvement
• Experience within SAP, SuccessFactors, Workday and ServiceNow preferred
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree or equivalent preferred

Responsibilities

The People Connect Associate provides a seamless customer experience for Moody's employees across the EMEA region, serving as the primary point of contact for employees and managers.

• Leverage the knowledge base to provide consistent and attentive customer service to future and existing Moody's employees across all areas of basic inquiry
• Receive inbound inquiries via multiple channels, verify the needs of employees, and assist in resolution; escalate cases after reviewing against team guidelines where further assistance is required
• Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received where applicable
• Support prioritized employee cases raised within the time zone; act as an inclusive, employee-centric support champion that embodies and reflects Moody's culture throughout all workstreams
• Follow defined case management procedures during the processing of employee cases while maintaining confidentiality at all times
• Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
• Support operational work across the Moody's People team to drive efficient and consistent processes; establish strong working relationships across global and regional operations teams to support technology and HR processes

About the Team

The People Services and Solutions EMEA Hub is part of Moody's People team and serves as the primary center of support for employees across the EMEA region. Operating under the supervision of the People Connect Manager, the team is responsible for delivering a seamless and high-quality employee experience, from the preparation of employment documents and initiation of onboarding procedures through to the resolution of day-to-day employee inquiries. The team works within a case management framework using ServiceNow, upholding service level agreements and maintaining consistently high standards of employee satisfaction. By joining our team, you will play a meaningful role at the heart of Moody's employee experience, contributing to a culture of care, inclusion, and continuous improvement.

Annual base salary gross: €19,800.00 to €31,800.00. Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Moody’s total compensation package for employees. Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.