Job Description

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It’s this global reach and commitment to innovation that sets us apart.

We’re looking for a People Business Partner to act as a strategic advisor to senior leaders across multiple jurisdictions. In this role, you will influence organisational design, workforce planning, performance management, and complex people matters. Operating with a high degree of autonomy, you will lead multi-functional initiatives that strengthen scalability, compliance, and organisational effectiveness in a global, remote-first environment.

What you get to do:

Strategic People Partnering

• Act as a trusted advisor to senior leaders across regions, providing insight on organisational structure, team effectiveness, leadership behaviours, and performance outcomes.
• Support leaders through restructures, reorganisations, entity expansion, and role clarity initiatives, ensuring alignment with business strategy and regulatory requirements.

Employee Relations & Leader Capability

• Independently manage or advise on mid-to-high complexity employee relations matters across multiple jurisdictions.
• Identify patterns and recurring themes, recommending structural or behavioural interventions that improve long-term outcomes.
• Coach leaders and People Advisors to strengthen performance management capability and enable early, effective intervention.

Workforce Planning & Organisational Effectiveness

• Lead or co-lead workforce planning activities, including capability needs analysis, succession risk assessment, and headcount prioritisation in partnership with Talent Acquisition and Finance.
• Provide actionable insights into workforce composition, talent gaps, and organisational health to support informed decision-making.

People Process Optimisation & Systems Enablement

• Improve and standardise onboarding, performance, and employee lifecycle processes across entities to support scale and consistency.
• Partner with People Operations and HRIS teams to implement automation and scalable workflows that enhance efficiency and employee experience.
• Ensure people processes support compliance, operational effectiveness, and a positive employee experience.

Cross-Functional Leadership

• Lead cross-functional initiatives such as capability frameworks, policy harmonisation, talent indicators, or organisational readiness programs.
• Provide subject-matter guidance to People Operations, Talent Acquisition, Finance, and Legal on complex people-related matters.

Requirements

What it takes to succeed:

• 8–10+ years of experience in People Business Partnering or advanced HR advisory roles, ideally within multi-jurisdiction environments.
• You demonstrate strong judgement and credibility when influencing senior stakeholders across regions and leadership groups.
• You are comfortable operating in ambiguity and solving complex, cross-functional problems without established playbooks.
• You bring deep expertise in organisational design, restructures, performance management, and multi-jurisdiction employee relations.
• You apply an analytical mindset, combining qualitative insight and workforce data to deliver practical, strategic recommendations.
• You communicate with clarity and neutrality, able to articulate complex people issues with precision and confidence.
• You have a proven track record of driving process improvement and systems enablement to support scale, consistency, and compliance.

What you can look forward to:

At Paymentology, it’s not just about building world-class payment technology, it’s about building a company where people feel they belong and their work truly matters. You’ll join a diverse, global team committed to making a meaningful impact through what we do. Whether collaborating across time zones or contributing to initiatives that support local communities, you’ll find purpose, growth, and flexibility in a supportive, forward-thinking environment.