Job Description

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

As our P&C Executive, you will lead the end-to-end journey of every team member. From the moment a candidate sees our job ad to the day they celebrate their fifth anniversary, you are there to guide, support, and inspire them. You will balance the "heart" of human relations with the "science" of People and Culture metrics and compliance.

Your Key Impact Areas:

Talent Acquisition & Brand Ambassadorship

You are the face of our hotel to the outside world. You won't just post jobs; you’ll tell our story.

• Lead the hunt for top talent, crafting engaging job postings and managing the full recruitment cycle from CV filtering to final interviews.

• Build and nurture deep relationships with local Hotel schools and training institutions to create a pipeline of future hospitality stars.

• Conduct meaningful exit interviews and analyse feedback to ensure we are constantly evolving and retaining our best people.

Culture, Engagement & Reward

You are the guardian of our internal DNA, ensuring our ambassadors feel the same world-class hospitality we provide our guests

• Manage our "Merci" rewards and bespoke ambassador benefits, ensuring every win, big or small is celebrated.

• Coordinate and drive high-impact Ambassador events, wellness initiatives, and People and Culture projects that turn a workplace into a community.

Learning & Organisational Capability

We don’t just hire people; we grow them.

• Ensure every new starter feels at home by managing inductions, 4-week check-ins, and 5-month probationary reviews.

• Support hotel management trainee and development programs.

Wellness, Safety & Industrial Relations

You are the guardian of our team’s well-being and the expert on our standards.

• Lead the WHS/Wellness Committee, managing injury management processes and ensuring we are fully compliant with all fire, emergency, and legal safety standards.

• Provide clear, empathetic guidance on People and Culture policies, industrial relations changes, and VISA-related queries.

• Act as a trusted mediator and support the People and Culture Manager in handling industrial relations or grievance claims with fairness and integrity.

The "Engine Room" (Administration & Metrics)

You understand that great culture is built on a foundation of operational excellence.

• Prepare and analyze People and Culture metrics and reports to help guide our long-term people strategy.

• Oversee the administrative backbone of the department, including weekly payroll preparation, purchase orders, and the maintenance of meticulous digital files.

Qualifications

Who You Are

• A People Champion: You have a genuine "service heart" and thrive on helping others succeed.

• A Multi-Tasking Specialist: You can pivot from a strategic planning meeting to an emergency safety drill or a recruitment interview without losing your cool.

• Knowledgeable & Curious: You stay up-to-date with industrial relations and industry best practices by attending workshops and staying connected to the People and Culture community.

• Detail-Oriented: You take pride in the accuracy of your work, whether it’s a contract of employment or a complex VISA application.

• An Experienced Generalist: You have a solid foundation with two + years of experience across the full People and Culture (HR) lifecycle, including recruitment, employee relations, and compliance.

Additional Information

Why Join Our Team?

This is more than a job in People and Culture; it is a career in the most exciting industry in the world. You will have the autonomy to drive projects, the support of a global brand, and the opportunity to make a tangible difference in the lives of our Ambassadors every single day.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.