Job Description

Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.

The People & Culture Coordinator supports the daily administration and coordination of all People & Culture functions while ensuring compliance with Accor standards, local labor regulations, and hotel policies. The role is responsible for providing administrative support in recruitment, onboarding, training, employee engagement, payroll administration, HR systems, and maintaining accurate employee records to deliver an exceptional Heartist experience throughout the employee lifecycle.

Key Responsibilities

1. Recruitment & Onboarding

• Coordinate recruitment activities including posting vacancies, screening applications, scheduling interviews, and preparing interview documentation.
• Prepare employment contracts, new hire documentation, and onboarding packages.
• Coordinate hotel orientation (Heartist Induction) for new employees.
• Ensure all onboarding documents are complete and filed appropriately.
• Support internship and trainee recruitment programs.

2. P&C Administration

• Maintain accurate employee personnel files in compliance with Accor standards.
• Update employee information in HRIS and People systems.
• Prepare P&C letters including:
  • Employment certificates
  • Confirmation letters
  • Promotion letters
  • Transfer letters
  • Warning letters
  • Other employment-related documents
• Monitor contract expiry dates and probation evaluations.
• Ensure confidentiality of employee information.

3. Payroll & Benefits Support

• Coordinate monthly attendance and leave records.
• Verify payroll-related documentation.
• Assist in employee benefits administration.
• Support insurance enrolment and employee claims.
• Coordinate employee uniforms and lockers where applicable.

4. Learning & Development

• Coordinate training schedules and training calendars.
• Maintain training attendance records.
• Monitor completion of mandatory Accor learning modules (HERO, Typsy, Academy, etc.).
• Prepare training reports and monthly training hours.
• Support internal trainers during training sessions.
• Coordinate certifications and development programs.

5. Employee Engagement

• Assist in organizing Heartist activities such as:
  • Heartist Celebration
  • Birthday Celebrations
  • Recognition Programs
  • CSR Activities
  • Sustainability Initiatives
  • Wellbeing Programs
• Support Employee Engagement Survey initiatives.
• Coordinate internal communication related to People & Culture activities.

6. Performance & Talent Management

• Assist employees and managers in using the Heartist Portal.
• Coordinate performance review timelines.
• Support Talent Review processes.
• Monitor completion of PDP (Personal Development Plans).
• Maintain performance management documentation.

7. Compliance

• Ensure compliance with:
  • Indonesian Labour Law
  • Accor Policies & Procedures
  • Hotel policies
  • Data privacy and confidentiality requirements
• Support HR audits and maintain compliance documentation.

8. Reporting

• Prepare weekly and monthly P&C reports.
• Maintain records for:
  • Headcount
  • Turnover
  • Recruitment
  • Training Hours
  • Leave Balance
  • Overtime
  • Employee Movements
• Update HR dashboards and People & Culture metrics.

9. Employee Relations

• Serve as the first point of contact for employee inquiries.
• Assist in resolving employee concerns professionally.
• Support disciplinary and grievance administration.
• Promote Accor's Heartist culture and values.

10. General Administration

• Manage office supplies for the People & Culture department.
• Coordinate meetings and prepare meeting minutes.
• Maintain filing systems (electronic and physical).
• Support departmental projects and hotel events.
• Perform other duties assigned by the People & Culture Manager.

Qualifications

• Diploma or Bachelor's Degree in Human Resources, Psychology, Business Administration, Hospitality Management, or a related field.
• Minimum 1–2 years of HR experience, preferably in the hospitality industry.
• Fresh graduates with relevant internship experience may also be considered.

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.