Job Description

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale – across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It’s this global reach and innovation that sets us apart.

We’re looking for a People Advisor to provide high-quality guidance, operational ownership, and practical problem-solving across the employee lifecycle. Acting as a trusted HR generalist, this role supports managers and employees with consistent advice, manages recurring and moderately complex people matters, and ensures the smooth execution of core People processes.

Operating with a high degree of autonomy, the People Advisor serves as a reliable point of expertise within the People team and contributes to initiatives that enhance employee experience and organisational effectiveness.

What you get to do:

Employee Advisory & Case Management

• Provide timely and accurate advice to managers and employees on core people topics, including performance management, sick leave, onboarding, probation, policy interpretation, and conduct matters.
• Manage end-to-end recurring and moderately complex employee relations cases, ensuring appropriate documentation, risk assessment, and escalation only where required.
• Apply sound judgement to balance policy, employment law principles, and contextual considerations to deliver pragmatic and people-focused outcomes.

Operational Excellence & Process Ownership

• Own defined People processes end-to-end, including onboarding, offboarding, contract amendments, probation tracking, performance cycle administration, and employee documentation.
• Maintain accurate and compliant People data across systems, supporting payroll inputs, audit readiness, and high-quality reporting.
• Identify inefficiencies in workflows and implement practical improvements that enhance accuracy, efficiency, and employee experience.

HR Projects & Cross-Functional Collaboration

• Lead or support People initiatives such as policy updates, benefits changes, system enhancements, manager enablement activities, and engagement projects.
• Collaborate closely with Finance, Payroll, Talent Acquisition, Legal, IT, and other stakeholders to ensure effective execution of people-related activities.
• Support the adoption of new tools or processes by preparing clear communications, guidance, and light training for stakeholders.

Data, Reporting & Continuous Improvement

• Prepare People data, dashboards, and reports, including turnover, absence trends, and probation outcomes, and translate insights for managers.
• Identify patterns within recurring issues, highlighting risks and opportunities for improvement to senior HR colleagues.
• Advocate for a consistent and positive employee experience by resolving recurring operational challenges and contributing to culture and engagement initiatives.

Requirements

What it takes to succeed:

• Strong HR generalist capability with experience handling recurring and moderately complex people matters.
• Working knowledge of HR processes, policies, and employment law principles, with the ability to apply them pragmatically.
• High attention to detail with strong organisational and prioritisation skills.
• Clear and confident communication skills, able to translate policies and decisions into practical guidance for stakeholders.
• Ability to operate independently while collaborating effectively across teams and functions.
• Bachelor’s degree or equivalent practical experience in Human Resources or a related field.
• 4–6+ years’ experience in HR advisory, people operations, or a similar generalist role, aligned with IC4 expectations.
• Experience using HRIS platforms, collaboration tools, and people reporting dashboards.

What you can look forward to:

At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re supporting managers and employees through meaningful moments, collaborating across time zones, or contributing to initiatives that improve how people experience work, you’ll find real purpose in your role – and the freedom to grow in a supportive, forward-thinking environment.