Palm Lake Group

People Advisor

Palm Lake Group  •  Commonwealth of Australia (Onsite)  •  2 hours ago
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Job Description

Overview

About Us

At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.

Palm Lake Care is one of Queensland’s leading residential aged care providers, proudly operating across seven communities. We’re growing our People & Culture team and looking for a People Advisor to be based at our Bethania community, working closely with our People Business Partner to support the people who make our communities feel like home.

About the Role

This isn’t a back-office HR job. As our People Advisor, you’ll be embedded in the Beachmere community, working shoulder-to-shoulder with leaders and staff to solve real people problems in real time from Award interpretation to day-to-day employee support. You’ll play a genuine part in shaping how our people experience their work, every single day.

You’ll support your People Business Partner across one of three specialist portfolios – Talent, Industrial Relations & Safety, or Performance & Engagement – giving you the chance to build deep expertise while staying connected to the operational heartbeat of aged care.

What You'll Do

  • Be the trusted, on-the-ground people contact for leaders and staff at our Bethania community
  • Provide practical, timely advice on employment conditions under the Aged Care Award 2010 and Nurses Award 2020
  • Support your People Business Partner across recruitment, onboarding, performance, and employee relations matters
  • Help managers navigate day-to-day people issues with confidence and consistency
  • Contribute to a modern People & Culture function that’s investing in better data and better support for our people

What We're Looking For

  • Experience in a generalist HR, ER, or people support role – aged care or health experience highly regarded, but not essential
  • Working knowledge of the Fair Work Act and modern awards (or a genuine appetite to build it fast)
  • A relationship-first mindset – you’d rather be on-site solving problems than buried in a ticketing queue
  • Someone who thrives on variety, works with sound judgement, and treats every conversation with the care it deserves

Why Palm Lake Care

  • Be part of a genuinely values-led, community-focused organisation
  • A People & Culture team investing seriously in its people – better tools, clearer career paths, real support
  • Access to Sonder, our confidential Employee Assistance Program, for you and your family
  • A role where the impact of your work is visible – in the wellbeing of our staff and the residents they care for

Ready to make a difference? Apply now and be part of a People & Culture team that’s redefining what great people support looks like in aged care.

Why Join Us?

At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:

  • Competitive Remuneration
  • Work-life Balance with flexible working hours.
  • 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
  • Celebrate Milestones with tenure rewards!
  • Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued

Join a Team That Cares

We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.

As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.

Apply now and become part of a team that truly cares.

All applicants must provide a valid national police check and undergo a pre-employment medical assessment.

Please note, all Palm Lake Care Communities are smoke-free workplaces.

Palm Lake Group

About Palm Lake Group

Palm Lake Group boasts an impressive 48 years of expertise and firsthand knowledge in creating exceptional over-50s lifestyle resorts, retirement villages, and state-of-the-art aged care facilities. As a proudly Australian family-owned business, we are committed to crafting communities that are not only friendly and welcoming, but also inspiring and aspirational. Our extensive portfolio of communities throughout Australia has earned us high regard, including multiple industry awards from the Master Builders Association in recent years.

At Palm Lake Group, we oversee every aspect of community creation, starting from the initial design and development all the way through to the construction of our luxurious homes and state-of-the-art facilities.

Our dedicated sales and customer experience teams provide personalised guidance and support to ensure a smooth transition for our future residents and once settled, our resort teams work tirelessly to deliver the luxury lifestyle we are renowned for.

Currently, we proudly operate 27 resorts and 7 aged care facilities under the Palm Lake Group umbrella. With over 1200 employees spanning across Queensland, New South Wales, and Victoria, we are able to provide exceptional service and care to our residents.

In recognition of our commitment to excellence, we have been voted as one of the top 7 family-run businesses in Australia.

As we continue to grow, we are excited to expand with new sites under development in Bargara, Pelican Waters, Yamba, Forster, and Paynesville.

The future of Palm Lake Group is bright, and we look forward to creating even more incredible communities for our residents to enjoy.

Industry
Real Estate & Property
Company Size
51-200 employees
Headquarters
Southport, AU
Year Founded
1977
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