People Advisor
£40,000 + Benefits | Remote with some travel required
At Moto, our purpose is to brighten people’s journeys through life. We're looking for an experienced People Advisor to join our People Team and play a key role in supporting managers across the business with employee relations matters.
This is a specialist Employee Relations role and would suit an experienced ER professional who enjoys managing a varied, high-volume caseload while championing early intervention and informal resolution. Experience applying and promoting resolution-based approaches to workplace issues is essential.
Up to 15% annual bonus
25 days holiday plus bank holidays
Life Assurance, enhanced maternity and paternity pay
Up to 60% discount for you, your partner as well as your family and friends
Fabulous training and development opportunities including funding qualifications
As a People Advisor, you'll be a key part of embedding Moto's Resolution Framework, helping managers address people issues early, confidently and consistently, with a focus on informal resolution wherever appropriate. You’ll advice on a variety of employee relations cases, helping leaders navigate people challenges confidently and consistently.
Champion Moto's Resolution Framework, helping managers resolve issues early and effectively.
Manage a high-volume caseload of ER matters across multiple sites.
Advise managers on disciplinaries, grievances, capability, conduct and probation cases.
Support managers with investigations, hearings and outcome meetings.
Promote informal resolution and early intervention to minimise escalation.
Coach and develop managers to handle people issues confidently and consistently.
Review Occupational Health reports and recommend appropriate next steps.
Escalate complex or high-risk cases when required.
Ensure compliance with company policy and UK employment law.
Deliver training on the Resolution Framework, investigations, attendance and disciplinary processes.
Monitor ER trends and identify opportunities for improvement.
Support People compliance checks and governance activities.
This role is heavily focused on Employee Relations and the successful candidate will be experienced in managing a varied, high-volume caseload while actively promoting Moto's Resolution Framework and informal resolution approach.
Significant experience in an HR or People Advisor role with a strong ER focus
Experience managing a high-volume ER caseload across multiple sites or business areas
Confidence advising managers on a wide range of employee relations matters
Strong working knowledge of UK employment law and HR best practice
Experience supporting investigations, disciplinary hearings, absence management, probation reviews and grievance processes
Excellent judgement, with the ability to assess risk and know when escalation is required
Strong organisational skills and the ability to prioritise competing demands in a fast-moving environment
The confidence to challenge constructively and influence managers at all levels
You'll be joining a supportive and collaborative People Team at an exciting time for the business. This is a fantastic opportunity for an ER specialist who enjoys solving problems, building manager capability and making a real impact on the colleague experience across one of the UK's leading motorway service operators.
If you're an experienced ER professional who enjoys managing a varied, high-volume caseload and partnering with leaders to find practical, people-focused solutions, we'd love to hear from you.
INDCS
The Sunday Times Best Places to Work 2024 & 2025 🤩
We are the UK’s leader in motorway service areas. We have 70 locations throughout the country, with 6,000 staff dedicated to customer satisfaction.
Each of our service areas is a massive business in its own right. Under one roof we boast the likes of big brand retail outlets, including Marks & Spencer Food stores, WH Smith, Burger King, Costa Coffee, Greggs, West Cornwall Pasty, Pret, KFC, and BP.
Moto people look after everyone who eats, drinks and shops with us. They also do their utmost to make sure that all our customers’ hit the road feeling in a good frame of mind.
We aim to be the nation’s favourite break when travelling by delivering great brands and exceptional service to every customer. We continually strive to improve our operations and to create a rewarding working environment for our employees whilst delivering superior returns for our shareholders.
Since Moto became the newest name in the motorway service area business back in 2001, we’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we’re so eager to take your feedback on board and act on it. We want you to unwind with us and leave feeling refreshed and ready to hit the road. That’s our mission!
