Job Description

Thanks for stopping by! We’re Doctor Care Anywhere (DCA): The UK’s largest private provider of telehealth services. The Company works with insurers, healthcare providers and corporate customers to serve patients with a range of digitally enabled telehealth services on its proprietary platform.

DCA is committed to delivering the best possible patient experience and clinical care through digitally enabled, joined up, evidence-based pathways. DCA’s strategic ambition is to be the UK market leader in digitally enabled primary care, helping to meet the health needs of patients and payors in a challenging and fast changing environment.

Your new role: At the heart of Doctor Care Anywhere (DCA) is its people. With a people population of circa 650+ they are the key to our success and this role is to support their experience.

Working as part of a small People team, this role will provide HR advice to leaders and colleagues that is not only commercially focused and legally compliant but also supports a positive workplace culture. The role involves coaching, supporting, and guiding line managers on People related matters.  

This role will lead on People-related lifecycle processes and administration to ensure DCA colleagues have a great experience that meets our high standards.  DCA are all about optimising the way we work to make it as efficient as possible, we have just implemented Sage People to reduce administration. This role will be the Sage system expert and lead on all system wide changes.

This is a varied generalist role, spanning day-to-day employee relations casework, policy and process ownership, and involvement in wider people and culture projects.

• Remuneration £40k - £45K per annum
• Work location: London office based (up to 2 days WFH)
• Application Deadline 9am Monday 7th September 2026
• Contract: 12 month maternity cover

Requirements

Key accountabilities/ responsibilities: 

• Act as the first point of contact for day-to-day HR queries from colleagues and leaders across the business, providing accurate, timely, and commercially balanced advice across the full employee lifecycle 

• Coach, guide and support leaders on Employee Relations matters - including Disciplinary, Grievance, Sickness Absence, Performance Improvement & Talent Management — ensuring advice is legally sound, commercially balanced and supportive of the DCA culture 

• Provide general HR advice and guidance on policy interpretation, terms and conditions, and best practice, escalating more complex or higher-risk matters where appropriate. Including, but not limited too, Maternity and Paternity processes.

• Identifying trends with Employee Relations issues and make recommendations to tackle the root cause    

• Lead on the colleague change and leavers process including any related administration and system updates.  

• Identify and drive continuous improvement through people process development and automation  

• Supporting with the maintenance of template documents to help leaders across the business self-serve on People related matters  

• Support with the development of a colleague self-serve model through Sage and the development of FaQ and ‘How to guides’ to complement DCA’s policies.

• Support with the design and delivery of local and organisation wide engagement and culture projects  

• Any other tasks as required by the business or line manager 

Key attributes/ “person spec” 

Experience 

Essential: 

• Experience of providing Employee Relations advice to leaders in a HR/People Advisor role 

• Experience working with Sage People (HR/Payroll system) 

• Broad knowledge of HR employee life cycle activities 

• Good working knowledge of employment law 

• Ability to build strong, trusting working relationships with peers and stakeholders 

• Able to coach and influence others to reach a desired outcome, comfortable to positively challenge others 

• Able to work on several projects at the same time and prioritise effectively 

• Good written and verbal communication skills 

• Confident using digital tools and HR systems, with willingness to learn new software 

• Desire to learn and grow within HR 

Desirable: 

• CIPD qualified or working towards (Level 5 or equivalent professional experience) 

• Experience of payroll processes and administration 

Benefits

We understand the importance of health and wellbeing, for our patients and for our team. As a valued member of our business, you’ll be supported, respected, and empowered to grow, with the freedom to make the most of your role and your career. As part of our team, you’ll have access to:

👩‍⚕️ Doctor Care Anywhere subscription For you and 5 of your loved ones, Get ready to enjoy health consultations on the go!

💰 Company Bonus We love rewarding our team for their dedication and achievements.

🏝️ 25 Days Holiday + Bank Holidays You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

🎁 Birthday Day Off Go and celebrate however you like!

🧘‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

🌈 Charity Days Join us in giving back to the community! We're all about making a difference together.

👶 Enhanced Maternity and Paternity Pay We've got your back with extra support during this special time.

🚴 Bike2Work Scheme We love an eco-friendly commute!

🌐 Cross-Team Collaboration Opportunities Join the fun in our autonomous work environment with plenty of chances to collaborate and shine.

🏡 Hybrid Working An agile and autonomous hybrid work environment.

🚀 Development Opportunities Get ready to grow, learn, and make strides in your career!
🌍 30-Day Work Abroad Allowance Take your laptop overseas and work for up to 30 days a year.

Doctor Care Anywhere is an equal opportunity employer. We're committed to creating an inclusive environment for all employees.

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.