Job Description

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

Role Purpose:

Pensions Services is a client facing department within the Operations area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.

Role Requirements:

• Language Capability: Fluency in Spanish (written and spoken) is essential to support client interactions, documentation, and service delivery across Spanish-speaking scheme members.
• Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions Provider
• Re-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's provider
• Issuing monthly statements to various clients and dealing with queries
• Protecting the Bank by acting as First Line of Defense and observing all controls
• Focus on innovation and continuous process improvement.
• Assisting Pensioners and Clients with the EMpower Pensions Portal
• Helpdesk for pensioners completing Facial Authentication
• Helpdesk for all pensions related queries - dealing with both pensioners and clients
• Ensuring smooth end to end of processing all pension payments using various platforms (Bottomline, Treasury Edge and e-banking) to process the payment files
• Internal General ledger and Nostro reconciliations
• Managing Client account funding
• Involved in the Pensions Transformation Project, including testing and process improvements.

Qualifications

• Extensive experience in Client Services or relationship management
• Good understanding of payments processing and related products
• Working knowledge of CBS, Payroll & Pensions Master, WorkManager and both Empower Pensions Portals
• Proficient experience in all Microsoft applications
• Working on process improvement and automation

Additional Information

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub