Job Description

We’re hiring for a Pensions Customer Services Executive to support our growing Customer Services team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Pensions Customer Services Executive to join our dynamic Customer Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Pensions Customer Services Executive, you will be responsible for delivering the highest standards of Customer Service for pension administration to NFP clients and following and updating administrative procedures and processes. We’re looking for someone to assist with training new and existing employees, work with Consultants and Team Leaders to oversee implementations and remedial work.

We’re looking for someone with:

• A focus on continuous improvement and developing standards
• Great organisation skills and a detail-oriented focus
• Excellent interpersonal and business communication skills
• A one team company mindset with client always at the centre of the process
• A willingness to support the wider business with client delivery
• Experience in a Customer Services role
• Experience with Excel, MS Teams and Outlook
• Knowledge and experience of Pensions Administration is desirable
• CII qualifications is desirable

Using these skills, you’ll be:

• Efficiently process all duties expected of a Pension Administrator
• Responsible for the administration of clients’ group pensions
• Liaising between pension providers, The Pensions Regulator and employer/employee and client advisers
• Answering employer/employee queries via telephone or written
• Overseeing outstanding work ensuring clients are aware and understand requirements / consequences
• Ensuring that all client history (at both employer and employee level) is fully documented
• Maintaining records and complying with regular audits
• Keeping updated of developments and remain current with the industry, specifically changes; in legislation, competitors and clients
• Supporting in the training and development of peers by providing information, demonstrations and general support and coaching when requested
• Arranging calls with clients to ensure their process understanding matches that required
• Identifying and addressing errors within client processes, highlighting to management accordingly
• Arranging and conducting conference calls and meetings with clients as required

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here
• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.
• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.
• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.
• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.
• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.
• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.
• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.