Job Description

Great opportunity to join our Outsourcing line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds as a Pensions Client Manager. This role can be based out of our Redhill, Welwyn or Leeds office working hybrid.

As a Pensions Client Manager you will manage and own the client relationship for multiple WTW clients (UK). Understanding the needs of the clients and developing the relationship to ensure high levels of advocacy and identifying opportunities to expand the services we currently provide to them. Representing Outsourcing GB in client meetings and actively promoting our products and services. You will effectively communicate with the operations teams and develop their understanding of the client needs.

The Role

• Ongoing development of the client service proposition within Outsourcing to enable the development of new business opportunities
• To take ownership of complaint resolution and implement solutions to minimise future complaints
• Understand the Outsourcing operations strategy and how it enables the business to evolve and capitalise on current and future business opportunities
• Promote and role model a Continuous Improvement culture and supporting behaviours within Outsourcing operations; promote and sponsor improvement activities within the business to drive progression towards better working practices and performance
• Identify, coach and mentor operations staff to develop their client management skills
• Build long term mutually beneficial relationships with our clients at all levels
• Understand our clients, their organisation, culture, people, challenges, direction and priorities
• Proactive retention planning for contract extensions, avoiding benchmarking and tender scenarios
• Identify and leverage opportunities to expand Outsourcing services and gain wider client exposure
• Contribute the “client perspective” on internal projects e.g. legislative change, product/technology developments
• Review client services and profitability regularly

What you'll bring

• Previous experience of leading client interactions as a Pensions Client Manager in pensions administration is essential
• Experience occupational DB and DC pension schemes
• In depth understanding of the pensions industry (both historical and forward looking)
• Very strong communication and influencing skills.
• Ability to effectively engage senior management and company directors at client meetings.
• Work in partnership with Operations teams to problem solve and improve service delivery as required.
• Owning and managing the client relationship whilst understanding operational capabilities and constraints.

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com