Job Description

Start your career with a global business that helps millions of Australians secure their financial future.

At MUFG Pension & Market Services, you'll join a supportive, diverse team within Australia's leading superannuation administrator. No prior superannuation experience? No problem. You'll gain on-the-job training, real career pathways, and the chance to grow in a fast-paced industry backed by the strength of a global organisation.

About the Role

As a Pension Administrator (Hub Specialist), you will play an important role in delivering high-quality administration and customer service to members, clients and stakeholders. This is an excellent opportunity for someone with strong administration experience, sound computer skills and a keen eye for detail who is looking to build a long-term career in financial services.

Working within a supportive team environment, you'll be responsible for processing pension administration activities accurately and within agreed service standards, while contributing to continuous improvement initiatives and delivering exceptional customer outcomes.

Please note this is a fixed term opportunity until February 2027 with strong potential for ongoing work subject to individual performance and business requirements.

Key Responsibilities

• Complete pension administration tasks accurately and within agreed service level agreements (SLAs)
• Process, review and authorise transactions while maintaining a high level of quality and attention to detail
• Provide exceptional service to members, funds and internal stakeholders including inbound and outbound telephone calls.
• Investigate and respond to enquiries and requests for information within required timeframes
• Identify process improvement opportunities and contribute to continuous improvement initiatives
• Support operational teams with administration processing and workload management as required
• Assist with system testing, reporting activities and business projects when needed
• Ensure compliance with legislative, regulatory and fund requirements at all times

About You

To be successful in this role, you'll bring:

• Strong administration experience in a fast-paced environment
• Sound computer skills and confidence learning new systems
• Excellent attention to detail and a commitment to delivering accurate work
• Strong organisational skills with the ability to manage competing priorities
• A customer-focused mindset and commitment to service excellence
• Strong written and verbal communication skills
• Ability to work effectively both independently and as part of a team
• A willingness to learn and develop knowledge of superannuation and pension administration
• RG146 (Superannuation) qualification completed or willingness to obtain within 12 months

Why Join MUFG Pension & Market Services? Some of our Employment Benefits

• Flexible Working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-being Leave
• Employee Recognition Program to recognise people who are demonstrating our values and company purpose
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development opportunities, including educational assistance support
• Employee discounts – access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to Apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.