Job Description

Pension Officer | 10948 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Norwich / Hybrid

An exciting opportunity has arisen for a Pensions Officer to join our Payroll and Pensioner Services Team at Norfolk Pension Fund. You will play an important role in delivering a high-quality service to members of the Local Government Pension Scheme (LGPS), ensuring pension payments and benefits are processed accurately, efficiently and in accordance with statutory requirements.

Norfolk Pension Fund administers the LGPS for over 436 employers and around 100,000 members and beneficiaries, managing assets worth more than £6 billion.

You will be a key member of the Payroll and Pensioner Services Team, supporting scheme members, pensioners and colleagues through accurate pension processing, effective case management and excellent customer service.

About the role

As a Pensions Officer, you will:

• Support the day-to-day delivery of pension payroll services for over 28,500 pensioner, spouse and dependant pension payments.
• Ensure casework is completed accurately and within agreed timescales, in line with LGPS regulations, HMRC requirements, performance standards and best practice.
• Calculate and process death benefits, including spouse's, partner's and children's pensions.
• Run intermediate payroll processes and associated checks.
• Calculate balances and overpayments relating to deceased members.

What we are looking for:

We are looking for someone who:

• Has good numeracy, literacy and problem-solving skills.
• Holds GCSE Maths and English (or equivalent).
• Has experience in a customer-focused service delivery, payroll, pensions, or business support role.
• Has good IT skills, including Microsoft Word and Excel.
• Communicates effectively both verbally and in writing.
• Delivers excellent customer service with accuracy and attention to detail.

Experience in payroll or pensions case management, or customer service delivery would be advantageous but is not essential.

Why Join Norfolk Pension Fund?

• Build specialist knowledge and expertise in LGPS pensions, pensions payroll operations and pension service delivery.
• Work within a supportive and experienced team.
• Access professional development and career progression opportunities.
• Benefit from flexible and hybrid working arrangements.
• Help ensure pensioners and beneficiaries receive accurate and timely pension benefits.

More information

Norfolk County Council is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. We value the unique perspectives and experiences that a diverse workforce brings.

Please contact Paul Stimpson or Helen Hayes to arrange an informal discussion regarding this role. You can reach them by emailing: pensions@norfolk.gov.uk or telephoning 01603 495788.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full and person specificationto help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditionshere.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Interviews will be held in w/c 17 August 2026 and will be in person at:
Norfolk Pension Fund, County Hall, Martineau Lane, Norwich

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 29 July 2026 23:59

All other applicants closing date: 5 August 2026 23:59