Job Description

Lagos, Nigeria

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

June 2, 2026

Business Unit:

Finance

Experience Level:

Early Careers

Pension Administration & Operations

• Conduct routine existence verification for about 4,200 pensioners.
• Provide end to end administration of pension matters, including liaison with Pensioner Association offices across the country.
• Ensure timely processing of pensioner requests, enquiries, and complaints
• Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool
• Manage the SNCPFA website and ensure contents are updated regularly
• Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions.

Stakeholder & Relationship Management

• Provide technical support to Pensioner Associations, including representing SNCPFA at meetings as required.
• Build and maintain effective working relationships with internal and external stakeholders, including PENCOM, Shell HR, and Pensioner Associations.

Contract & Reporting Responsibilities

• Act as Contract Holder for the annual calendar production and distribution, and other service contracts that enhance pensioner value propositions.
• Manage vendor and contract performance in line with CMCP requirements.
• Prepare and submit periodic regulatory reports to PENCOM.

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Key Competencies

• Excellent Communication Skills : Clear, confident, and empathetic communication with a diverse pensioner demographic, underpinned by fairness and inclusion.
• Business Partnering: Strong relationship building skills across internal and external stakeholders.
• Commercial Mindset: Ability to evaluate supplier solutions and make evidence based decisions that optimise cost and service quality.
• Continuous Improvement: Openness to innovation, continuous improvement, and smarter ways of working.
• Outstanding Service Delivery: Ability to organise and deliver customer service objectives while continuously improving service quality to meet diverse stakeholder needs
• Knowledge of Digital IT applications – Ability to use digital applications to improve service delivery and overall pensioners’ experience

Qualifications, Skills & Experience

• A minimum of 8 years’ relevant functional experience.
• Graduate with background in Administration, Social Sciences, or a related discipline. Postgraduate qualification will be an added advantage
• Demonstrable experience in the administration of Defined Benefit (DB) pension schemes and strong knowledge of PENCOM regulations, guidelines and circulars.
• Strong interpersonal skills with the ability to manage and empathise with an ageing pensioner demography.
• Proven commercial mindset with the ability to deliver results through suppliers and stakeholders.
• Working knowledge of contracting processes in line with CMCP.
• Excellent written and verbal communication skills in English.
• Strong negotiation, influencing, and stakeholder‑management capabilities.
• Ability to perform effectively in ambiguous, pressured, or emotionally sensitive situations.

DISCLAIMER:

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