Job Description

We are looking for a highly experienced and dynamic Senior Vice President (SVP), Workflow Lead to spearhead the design and implementation of sophisticated, AI-enhanced workflow solutions. This is a senior leadership role that requires a unique blend of strategic architectural vision and deep, hands-on technical expertise.

The ideal candidate will be an expert in Pega and Fenergo CLM, with a passion for exploring and integrating advanced AI tools like Devin, GitHub Copilot, and other coding assistants to accelerate development and unlock new capabilities. You will be responsible for setting the technical direction for our most critical business process management (BPM) and Client Lifecycle Management (CLM) initiatives, ensuring they are scalable, resilient, and aligned with our strategic goals.

Key Responsibilities

• Architectural Leadership: Design and own the end-to-end architecture for enterprise-wide workflow solutions, focusing on scalability, performance, and reusability.
• Hands-On Development: Act as the lead technical authority, engaging in hands-on prototyping, proof-of-concepts, and complex development work within Pega and Fenergo CLM platforms.
• AI Integration: Pioneer the integration of AI development assistants (Devin, Copilot, etc.) into our software development lifecycle (SDLC) to enhance developer productivity, improve code quality, and foster innovation.
• Technical Strategy: Define and maintain architectural standards, best practices, and design patterns for workflow automation and CLM. Evaluate and recommend new technologies, frameworks, and tools.
• Stakeholder Collaboration: Partner closely with business leaders, product owners, and technology teams to translate complex business requirements into robust and efficient technical solutions.
• Team Mentorship: Lead and mentor a team of architects and developers, fostering a culture of technical excellence, continuous learning, and innovation.
• Governance and Compliance: Ensure all solutions adhere to the firm's stringent security, data privacy, and regulatory standards.
• Problem Solving: Tackle the most challenging technical issues, providing expert guidance on system design, performance tuning, and integration complexities.

Qualifications:

• 10+ years of experience in enterprise software architecture, design, and development, with a significant portion in the financial services industry.
• 8+ years proven experience at a senior level (VP, Director, or equivalent) leading large-scale technology initiatives.
• 5+ years experience and expert-level, hands-on proficiency with the Pega Platform, including deep experience with Case Management, Decisioning, and system administration. Pega Lead System Architect (LSA) certification is highly preferred.
• Extensive hands-on experience with Fenergo CLM, including solution design, configuration, and integration for complex financial institutions.
• Demonstrable, practical experience using and integrating AI coding assistants (e.g., GitHub Copilot, Devin, Tabnine) into development workflows to drive efficiency and innovation.

• Mastery of Business Process Management (BPM), Robotic Process Automation (RPA), and Case Management principles.
• In-depth understanding of Client Lifecycle Management (CLM), KYC, AML, and other regulatory processes in banking.
• Strong background in object-oriented programming (Java preferred).
• Expertise in integration technologies, including REST APIs, SOAP, and messaging queues (e.g., Kafka, JMS).
• Solid understanding of database design and technologies (e.g., PostgreSQL, Oracle).
• Familiarity with modern DevOps practices and CI/CD pipelines.
• Experience with cloud platforms (AWS, Azure, or GCP) is a significant plus.

Leadership & Soft Skills:

• Strategic thinker with the ability to align technical solutions with business goals.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong leadership and mentoring capabilities.
• A passion for innovation and a forward-thinking mindset, constantly exploring emerging technologies.
• Results-oriented with a track record of delivering complex projects on time and within budget.

Education:

• Bachelor’s in Computer Science, Software Engineering, related technical field or equivalent work experience

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$145,100.00 - $217,700.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

Fenergo Client Lifecycle Management Solution, Java, Pega Architecture, Pega Cloud, Pega Platform, Software Development, Team Lead Experience.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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