VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a Pega Developer to design, build, and support business process management (BPM) applications that improve operational efficiency and service quality across the organisation. This role sits within Tech VOIS, IT P&A, and focuses on L2/L3 support and development, incident and problem management, and continuous improvement through automation and strong engineering practices. The role is based in Pune or Bangalore
Take accountability for end-to-end incident and problem management within the Pega domain, operating at L2/L3 support levels.
Contribute to cost savings and effort optimisation by applying an automation-first mindset and improving existing processes.
Support change and deployment management activities, ensuring stable and controlled releases.
Identify and suggest improvements in development engineering practices and tool adoption to enhance efficiency and built-in quality.
Perform root cause analysis under the guidance of senior developers and communicate findings clearly.
Debug, fix, unit test, and deliver code independently, with guidance from senior team members where required.
Use monitoring tools such as Pega Diagnostic Cloud (PDC) to proactively identify issues and recommend improvements.
Translate technical concepts into clear, simple language for business stakeholders and users.
Prepare and maintain technical documentation, standard operating procedures (SOPs), and related artefacts.
A Pega professional with 4–6 years of hands-on experience in Pega development and support.
CSSA certified, with a solid understanding of BPM principles and Pega architecture.
Experienced in ITIL-aligned processes, including incident, problem, change, and SLA management.
Comfortable working independently on coding, debugging, and unit testing activities.
Able to collaborate effectively with senior developers and cross-functional stakeholders.
Confident in explaining technical topics to non-technical audiences in a clear and inclusive manner.
Detail-oriented, with a strong approach to documentation, quality, and continuous improvement.
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Exposure to enterprise-scale BPM solutions within a global organisation.
Opportunities to contribute to automation-led efficiency and innovation initiatives.
Collaboration with experienced Pega professionals and cross-functional teams.
A role that balances hands-on development with operational ownership and stakeholder interaction.
Alignment with Vodafone’s values of speed, simplicity, trust, and customer obsession.
Advanced incident and problem management techniques in complex Pega environments.
Practical application of ITIL frameworks within large-scale technology operations.
Improved expertise in deployment, monitoring, and release management using Pega tools.
Stronger stakeholder communication and business-facing technical translation skills.
Enhanced understanding of quality-driven development practices such as BDD and TDD.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.” #JDEnhancedByTARA
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At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
#TogetherWeCan
