Job Description

Job Title: Pega Business Analyst (Constellation)

Location: Amsterdam, Netherlands
Start Date: ASAP
Duration: 6 Months
Experience: 6–8 Years

We are seeking a hands-on Pega Business Analyst with strong experience in Pega Constellation to lead end-to-end journey design using App Studio. This role requires a professional who can bridge business and IT, drive data-model-first design, and deliver scalable, configuration-driven solutions across multiple markets and products.

Key Responsibilities

1. Business Analysis & Journey Design

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  Lead discovery sessions and translate business needs into App Studio models
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  Define case types, stages, steps, and success criteria aligned to business outcomes
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  Design end-to-end customer journeys with clear traceability

2. Data Model Design

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  Design robust data models including entities, attributes, and relationships
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  Ensure UI behavior is derived from well-structured data definitions
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  Apply a data-model-first approach to solution design

3. Application Configuration

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  Configure applications directly in App Studio (case types, data objects, relationships)
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  Minimize reliance on Dev Studio and custom development
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  Promote a configuration-over-customization approach

4. Process & Case Management

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  Define case hierarchies (parent-child, related cases)
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  Orchestrate workflows, SLAs, and cross-case interactions
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  Reuse standard automations and smart shapes within workflows

5. Collaboration & Delivery

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  Work closely with architects, developers, and integration teams
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  Manage backlog items using tools like Azure DevOps or Jira
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  Participate in sprint planning, grooming, and PI planning

6. Quality & Governance

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  Ensure adherence to naming standards, guardrails, and best practices
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  Define acceptance criteria, test scenarios, and ensure traceability
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  Support QA and UAT processes

7. Stakeholder Engagement & Change Management

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  Conduct workshops with business, compliance, and operations teams
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  Document user stories and align on measurable outcomes
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  Drive adoption of Constellation and guide teams transitioning from legacy approaches

Required Skills & Experience

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  6–8 years of Business Analysis experience
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  2–3+ years of hands-on experience with Pega Constellation
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  Strong experience delivering solutions in App Studio
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  Proven expertise in:
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    Data-model-first design
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    Case management and workflow design
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    Configuration-driven development
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  Hands-on experience with:
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    Case types, data objects, relationships
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    Reusable automations and smart shapes
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    Exception handling and alternate flows
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  Strong understanding of:
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    Agile methodologies
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    Stakeholder management
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    Business process modeling
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  Experience working with:
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    Azure DevOps or Jira

Preferred Skills

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  Experience working in multi-market or multi-product environments
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  Exposure to compliance-driven or regulated industries
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  Strong communication and facilitation skills

Education

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  Bachelor's degree in Business, IT, Computer Science, or a related field (preferred)

Additional Information

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  Onsite role in Amsterdam
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  Immediate joiners preferred
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  Opportunity to work on enterprise-scale digital transformation programs using Pega Constellation