Job Description

Peer Support Workers – New Central Auckland Peer Support Cafe

• Permanent, Full-time or part-time positions available.

• This position will be based on site, at a location a short distance from Te Toka Tumai Auckland City Hospital.

• The service will eventually operate 7 days a week. Final operating hours are currently being confirmed and will include extended evening availability.

• Ember Support Worker Pay Rates $25.00 - $31.00ph (depending on qualification held and its equivalence to the NZ Certificate in Health and Wellbeing L4, with stepped increases based on tenure)

About Ember Korowai Takitini | Nga Matapono

Ember Korowai Takitini are leaders in The Peer & Lived Experience mental health and addiction sector, dedicated to providing comprehensive and compassionate care to individuals experiencing mental health challenges. Our Peer & Lived Experience services blends professional expertise and lived experience to offer a range of services and supports for anyone with mental health, addiction, or intellectual disability needs.

Ember Offers:

• Offers additional leave – Recreation days & study leave.

• Provides a comprehensive Health & Wellbeing programme, including health checks, flu vaccinations and Employee Assistance Programme (EAP) and more.

• Professional development opportunities, including training and workshops.

• Supportive and inclusive work environment, fostering personal growth and work-life balance.

• Competitive salary commensurate with experience and qualifications.

• Comprehensive service induction

• Monthly Peer Coaching and Supervision.

About the Service | Ko Te Whare O Te Toka Tumai Peer Support Cafe

The Peer Support Café offers an alternative to emergency departments, grounded in a mana-enhancing, trauma-informed, and culturally responsive approach.

We provide a calm, welcoming environment where people can walk in, be listened to, and receive support during periods of distress. Support is delivered by trained peer support workers with lived experience, focused on helping people feel steadier through difficult moments. No referral is needed.

We support people who are seeking immediate support and benefit from a non-clinical setting.

About The Role | Nga Mahi

As a Peer Support Worker, you’ll build trusting, authentic relationships that help people feel grounded and understood. You’ll walk alongside individuals to explore what matters to them, support them to identify their own goals, and connect them with community resources and networks.

You will bring | Nga Pukenga

• Have your own lived experience with Mental Health and Recovery

• Have/are working towards a National Certificate in Health and Wellbeing L4 or equivalent.

• Have experience working with Mental Health and/or Addictions

• Have a passion for walking along side those in need, supporting on-going goals on the pathway to recovery.

• Have the ability to work in a team environment and from a bicultural perspective.

• Be professional and have good boundaries and ethics.

• Have experience working in the area of mental health and/or addictions (alcohol and other drugs)

• Full NZ Driver's License

• Valid/Current work visa, residency, or citizenship

When applying please provide | Kia Whakauru

• An up-to-date CV prepared

• A Cover Letter detailing

o Why you’re interested in the role

o What leadership skills, competencies and experience you would bring to the role

“He aha te mea nui o te ao? Maku e ki atu, he tangata, he tangata, he tangata.”

What is the most important thing in the world? It is people, it is people, it is people.

Ember is an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all. We particularly welcome applications from our Māori, Pacific and Rainbow communities.

We will interview candidates as applications come through rather than waiting until the advertisement closes. The vacancy may be filled earlier if a suitable candidate is identified.