Job Description

Posting number: NewCMHOCposition

Department: Community Mental Health

Job classification: Peer Support (Walk-In Crisis Services)

Posting type: Open

Categories: Mental Health

Summary

Please note: Ottawa County Community Mental Health is currently transitioning to an independent authority. As of January 1, 2027, this position will be a part of Ottawa County Community Mental Health Authority.

Under the general supervision of a Mental Health Team Manager, this position is part of a team responsible for providing crisis services at a walk-in location in Holland, Michigan. Provides telephone support, mobile response to crisis in the community, and walk-in services for individuals and families. This position involves working with consumers to create a plan for community integration and supporting consumers to achieve identified goals and access necessary resources for recovery and independence. Utilizes lived experience to build rapport and provide support, guidance, and advocacy to clients and their families.

Typical working hours are 11:00am - 7:00pm, Monday - Friday. The position functions as a part of the crisis services department and may be required to provide on-call coverage support at times.

This position is supported by grant funding. The grant period is expected to end September 30th, 2031. Continued employment beyond the current grant period is contingent upon the availability of continued grant funding and/or other organizational funding. The position may end if additional funding is not identified.

This is a full-time, benefited position working at 347 Hoover Blvd. Holland, MI 49423. Some travel to other county locations, as needed.

Examples of duties

The essential functions of this position include, but are not limited to, the following:

1. Provides direct services to individuals and families in crisis, working as part of a two-person team to de-escalate crisis, increase safety and connection to services, and instill hope.
2. Utilizes lived experience to assist individuals and families with understanding behavioral health services, navigating systems of care, and identifying strengths and sources of support.
3. Works with individuals and families to identify and engage with services and supports that will aid in recovery, increase safety and access to care, and promote wellness and ongoing stabilization.
4. Assists with connecting consumers to treatment providers and making appointments.
5. Encourages and supports clients to fully engage in services; provides outreach and assists clients in addressing and overcoming barriers to treatment.
6. Works as part of a multidisciplinary team to provide effective crisis services, build increasing competence in mobile crisis response, and support individuals and families with immediate and ongoing stabilization.
7. Completes required paperwork in an accurate and timely manner.
8. Establishes positive relationships with other agencies and professionals.
9. Attends and participates in team meetings.
10. Performs other duties as assigned.

Qualifications

High school diploma or GED required. Associate's degree preferred.

Licenses and Certifications:

1. Must possess a valid Michigan Driver’s License.
2. Required to have or obtain Michigan Department of Health and Human Services Certified Peer Recovery Coach or Certified Peer Support Specialist and complete Crisis Through a Peer Lens training within 6 months of hire.

Supplemental information

Required Knowledge and Skills:

1. Good working knowledge of evidence-based and best practices appropriate to target population, including the principles of recovery, community integration, and independence
2. Able to remain calm and professional while interacting with families and individuals experiencing crisis.
3. Good working knowledge of community resources.
4. Ability to establish therapeutic alliance with consumers.
5. Demonstrates a thorough understanding of mental illness and substance use disorders.
6. Demonstrates flexibility in selection of interventions for each consumer.
7. Good interpersonal communication skills.
8. Good verbal and written communication skills.
9. Computer literacy and working knowledge of word-processing, spreadsheet, database and other necessary software programs.
10. Good working knowledge of recovery principles and willingness to share personal journey of recovery with others.

Physical Requirements:

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Working Conditions:

Work is performed in a normal office environment and in community settings such as homes, schools, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Ottawa County is an Equal Opportunity Employer.