Job Description

The Group Peer Support Mentor provides structured, group-based and one-on-one peer mentorship to participants enrolled in vocational services programs. Drawing from lived experience in healthcare or related community-based work environments, the Mentor supports participants in understanding workplace expectations, navigating healthcare culture, and building the resilience required to sustain employment.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

FACILITATE GROUP-BASED PEER SESSIONS 55%

• Prepare session materials, learning activities, and structured facilitation guides aligned with Workplace Fundamentals curriculum.
• Design and deliver structured group sessions focused on:
• Workplace culture and expectations
• Professional boundaries in caregiving environments
• Shift work realities and stamina management
• Team communication and conflict resolution
• Navigating supervision and feedback
• Emotional resilience in frontline care roles
• Incorporate storytelling and lived experience appropriately to model growth and recovery.
• Facilitate open discussion while maintaining psychological safety and professional boundaries.

• Adapt content to varying literacy levels, cognitive needs, and cultural backgrounds.
• Monitor group participation and engagement patterns.
• Identify signs of disengagement, overwhelm, or confidence gaps.
• Provide timely feedback to the VRS team when additional support or referrals may be required.
• Support clients in problem-solving workplace challenges before escalation.

PREPARE CLIENTS FOR WORK-BASED LEARNING (WBL) 35%

• Participate in pre-placement group orientations prior to WBL rotations.
• Help participants anticipate common workplace stressors and normalize anxiety.
• Reinforce accountability, attendance expectations, and professional conduct.
• Collaborate with Vocational Rehabilitation Specialists to identify emerging concerns prior to placement.

DOCUMENTATION AND ADMINISTRATIVE REQUIREMENTS 10%

• Maintain attendance records for group sessions.
• Document participation in alignment with reporting standards.
• Complete required internal tracking and data entry as needed.

KNOWLEDGE, EDUCATION AND EXPERIENCE:

• Lived experience working in healthcare, community care, harm reduction, mental health, or related frontline roles.
• Demonstrated ability to speak openly and professionally about lived experience in a structured setting.
• Strong group facilitation and communication skills.
• Understanding of trauma-informed and harm-reduction principles.
• Ability to maintain professional boundaries while offering peer-based support.

• Experience facilitating adult learning or group workshops.
• Knowledge of workforce reintegration challenges.
• Cultural competency working with diverse populations, including newcomers and Indigenous communities.

TECHNICAL AND INTERPERSONAL SKILLS

• Relational leadership
• Psychological safety facilitation
• Boundary setting
• Professional modeling
• Strengths-based coaching
• Collaborative teamwork
• Excellent listening and observational skills
• Strong computer literacy with various applications and programs
• Customer Service

About Us

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients. We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.

Learn more at cbihealth.ca .