This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Peer Review & Vendor Operations Supervisor based in India.

This role offers the opportunity to lead critical publishing operations by managing peer review workflows, vendor partnerships, and operational performance initiatives.
You will oversee a team while ensuring efficient manuscript progression from submission to production with strong quality and timeline controls.
The position combines people leadership, vendor governance, analytics, and continuous improvement in a global environment.
You will use data-driven insights to optimize processes, improve operational efficiency, and support strategic decision-making.
Working closely with editorial, production, technology, and international stakeholders, you will help deliver high-quality outcomes at scale.
This is an ideal opportunity for an experienced operations professional who enjoys building strong teams, improving workflows, and driving measurable impact.

The Peer Review & Vendor Operations Supervisor will be responsible for managing end-to-end peer review operations, leading internal teams, overseeing vendor performance, and driving operational excellence through structured processes and analytics.

• Oversee peer review workflows from manuscript submission through transition to production, ensuring quality standards, efficiency, and timely delivery.
• Supervise and support a team of 5–7 professionals by managing workload allocation, monitoring performance, coaching team members, and supporting capability development.
• Drive daily and weekly operational planning, productivity tracking, and workflow performance improvements.
• Act as the main operational contact for external vendors, maintaining strong relationships and ensuring alignment with service levels, quality expectations, and delivery timelines.
• Monitor vendor performance using scorecards, dashboards, and review mechanisms while managing escalations and corrective actions.
• Build and maintain operational reports, dashboards, and analytics tools using Excel and Power BI to track throughput, turnaround times, capacity, and utilization.
• Analyze workflow data to identify trends, risks, bottlenecks, and improvement opportunities, providing actionable recommendations to leadership.
• Support capacity planning and resource forecasting using historical performance data and operational trends.
• Identify workflow challenges, quality issues, and operational risks, implementing preventive measures and continuous improvement initiatives.
• Maintain and improve standard operating procedures, governance frameworks, documentation, and audit-ready operational records.
• Collaborate with global stakeholders, including editorial teams, production teams, technology partners, and business operations groups.
• Support vendor onboarding, training, process transitions, and operational change initiatives.

Requirements:

The ideal candidate is an experienced operations professional with strong leadership capabilities, analytical skills, and knowledge of publishing or peer review environments.

• Bachelor’s degree in Business, Operations, Publishing, or a related field.
• 5+ years of experience in peer review operations, publishing workflows, operational management, team leadership, or vendor management.
• Proven experience managing teams, including performance management, coaching, workload planning, and employee development.
• Strong understanding of peer review processes, academic publishing operations, and vendor-supported service models.
• Experience managing operational workflows with a focus on productivity, quality, turnaround times, and continuous improvement.
• Strong analytical abilities with experience interpreting operational data and converting insights into business actions.
• Mandatory proficiency in Microsoft Excel and Power BI, including dashboard creation, reporting, and performance analysis.
• Experience with vendor governance, SLA/KPI tracking, performance reviews, and stakeholder communication.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Excellent communication and collaboration skills, with confidence working with global teams and senior stakeholders.
• High attention to detail, accountability, ownership mindset, and problem-solving ability.
• Ability to identify process gaps, recommend improvements, and support operational transformation initiatives.

Benefits:

• Flexible working arrangements with hybrid work options where applicable.
• Opportunity to work in a supportive and inclusive global environment.
• Professional growth opportunities through learning, development, and career progression programs.
• Exposure to international publishing operations and cross-functional collaboration.
• Opportunity to lead teams and influence operational improvements at scale.
• Inclusive workplace culture that values diverse perspectives and encourages authenticity.
• Employee support programs and benefits designed to promote work-life balance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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