Job Description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Peer Review Performance Manager is responsible for the day‑to‑day delivery and performance of peer review services across a defined segment of the Research Publishing journal portfolio, with a primary focus on externally managed editorial offices. Reporting to the Senior Manager, this role ensures consistent, high‑quality peer review and editorial office services aligned with Wiley Peer Review standards and best practices. The role uses performance data, service benchmarks, and customer insight to monitor editorial office performance and drive continuous improvement.

Acting as a key escalation point, the Peer Review Performance Manager supports effective service delivery to editors, societies, and publishing partners while safeguarding the integrity of peer review workflows. The role works closely with internal stakeholders to improve author and editor experience across the peer review lifecycle.

Job Responsibilities:

· Oversee the day‑to‑day delivery of peer review and Journal Editorial Office services across an assigned portfolio of Research Publishing journals.

· Monitor and manage editor, editorial office, and vendor partner performance using data, service benchmarks, and defined KPIs to drive improvement and address underperformance.

· Deliver high‑quality customer service by managing queries and escalations through a CRM system, ensuring data quality, consistent usage, and effective reporting to identify root causes and implement corrective actions.

· Provide journal‑level oversight of peer review workflows from submission through final editorial decision and export to Content Operations, ensuring adherence to best practices and service standards.

· Review and optimize editorial workflows to improve efficiency, standardisation, and alignment with peer review policies, implementing journal‑level changes where required.

· Collaborate with Publishing Development, Partner Publishing, Editorial Data Analysts, and other internal teams to share insights, support strategic initiatives, and contribute to cross‑functional improvement projects.

Required Qualifications:

· Bachelor’s degree or equivalent professional experience in publishing, information management, or a related field.

· Peer review or editorial office management experience.

· Experience managing performance using data, metrics, and service benchmarks.

· Experience working with CRM systems for query and escalation management.

· Knowledge of scholarly publishing workflows and peer review best practices.

· Ability to analyse operational data and translate insights into improvement actions.

· Strong organisational and time‑management skills with the ability to manage multiple journals and priorities.

· Clear, professional written and verbal communication skills suitable for editors, societies, and internal stakeholders.

· Proven problem‑solving skills, including root‑cause analysis and issue resolution.

· Ability to manage sensitive performance conversations in a professional, objective manner.

· Ability to self‑start and operate autonomously, proactively identifying priorities, driving work to completion, and escalating issues appropriately when support or decisions are required.

Preferred Qualifications:

· Experience supporting externally managed editorial offices, societies, or vendor‑managed editorial models.

· Experience working in academic, scholarly, or STM publishing environments.

· Experience contributing to or leading operational improvement or change initiatives.

· Familiarity with editorial performance reporting tools and self‑service analytics platforms.

· Experience supporting journal transitions, editorial office model changes, or onboarding new partners.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

34,700 GBP to 49,767 GBP#LI-MS1

Job Posting Title:

Peer Review Performance Manager

Location:

Oxford, GBR