Job Description

Job Location: Crisis Center of Tampa Bay - Tampa, FL 33613,

Position Type: Full Time, Education Level: High School,

Travel Percentage: Negligible,

Job Shift: Day,

Job Category: Nonprofit - Social Services,

Position Details

Job Status: Full-Time, Non-Exempt

Reports to: Manager of Recovery Navigation Services

Department: Success 4 Kids and Families

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from physical, verbal, or sexual abuse or assault, labor or sexual exploitation, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.

Position Summary

The Peer Recovery Navigator role is a “peer-based” position; potential candidates will have personal, lived experience with substance use struggles and recovery.

The Peer Recovery Navigator works directly within the community to provide peer support and real-time crisis intervention to individuals and families who are facing substance use-related challenges. Peers use a non-judgmental, authentic and empathetic approach to empower individuals and families, help them get connected to necessary resources, and assist in the Marchman Act process, if needed. The Peer Recovery Navigator will provide detailed information specific to the Marchman Act process and be a consistent support for the individual and/or the family as they navigate towards court-ordered treatment.

The Peer Recovery Navigator role involves close collaboration with internal and external departments and agencies. This role includes office and field-based work with individuals and families in the Hillsborough, Pinellas and Pasco County communities.

The Peer Recovery Navigator reports to the Manager of Recovery Navigation Services and, in their absence, the Director of Therapeutic Intervention Services.

Strategic/Transformational Duties and Responsibilities

• Provides exceptional, client-centered and trauma-informed peer-based services and crisis intervention
• Responds to internal and external referrals within 24 business hours
• Interacts with clients using agency, contract and program policies and procedures
• Documents client information/interactions in appropriate, HIPAA-protected agency systems, including the designated Electronic Health Record
• Coordinates other internal and external services to clients impacted by substance use
• Identifies linkages to additional providers for trauma therapy, mental health treatment, and other social and concrete support services
• Provides information and referrals for voluntary substance use treatment
• Regularly attends Hillsborough County Marchman court proceedings each week
• Assists families and service providers with the Marchman Act process
• Such services include:
• Providing information and education
• Assistance with filing a petition for involuntary treatment
• Assistance with the assessment costs, if no other means is available
• Providing support at court hearings
• Provides information on the Marchman Act process to healthcare providers, law enforcement and other community stakeholders.
• Develops and maintains relationships with community stakeholders and makes every effort to attend stakeholder events and meetings.
• Engages with the public at events to promote Crisis Center programs
• Participates in public service campaigns designed to improve safety and facilitate awareness of substance use concerns/dangers.
• Actively engages in networking activities to improve knowledge of additional resources available to our community, as well as to promote and raise awareness of the Recovery Navigation program.

Transactional/Administrative Duties and Responsibilities

• Documents information, referrals, linkages and/or consultation regarding the Marchman Act and successful client Navigation Services to meet contract deliverables
• Documents Navigation Services in the client Electronic Health Record
• Assist in providing weekly performance data on program outcomes to the Recovery Specialist and Manager of Recovery Navigation Services
• Assists the Crisis Center with special projects
• Participates in related community events/forums to spread awareness and support services provided by the Crisis Center of Tampa Bay
• Performs other such duties as may be assigned by the Manager of Recovery Navigation Services
• Completes pre-service training requirements including: CCTB Core Training, FCASV Training, Psychological First Aid, Mental Health First Aid, WELLE, etc.
• Complete ASIST within the first six months of hire and maintain ongoing agency training requirements

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats clients courteously. Responds to client requests in a timely manner. Elicits feedback from clients to monitor their satisfaction. Considers both short and long-term interests of the client in making service decisions. Proactively identifies client needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve clients’ long-term interests. Creates strategies to help the organization serve clients more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.

Education and Experience

• High school diploma required
• Personal, lived experience with substance use and recovery required
• CRPS certification or meets the requirements to become certified within 6 months of employment required
• 1-2 years of experience and/or training related to addictions preferred
• Bilingual preferred - but not required - to meet the diverse needs of the community
• Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
• Comfortability with diverse populations and flexibility are essential
• Proficiency in oral and written communication skills
• Demonstrated leadership ability
• Demonstrated ability to work independently
• Knowledge of Windows-based computer systems and Microsoft Office applications (Word, Excel, and Outlook) required

Physical Demands/Working Conditions

Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Other activities may require services to be provided in the community to include private homes, court system, treatment facilities, public areas and other service providers’ locations.

Note: This position requires interaction and engagement with people who may potentially be struggling with crises, substance use, mental health, and/or mental illness – conditions which bring an element of risk. The successful candidate is one who can maintain composure when working with people in crisis and understands that situations such as these can change quickly.

Travel: Extensive within the Tampa Bay area. Must have a current and valid driver’s license and must be willing to use their personal vehicle for job-related assignments as required (parking and mileage reimbursement is available).

Hours: M-F 8:00am – 5:00pm - sometimes evenings and occasional weekends

Employees may be required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Qualifications