Community Engagement Facilitator & Peer Community Engagement Facilitator
An exciting opportunity to work with a leading digital mental health organisation, adding
value with your interpersonal and support skills!
Are you ready to make a difference in the
mental health sector?
SANE is committed to creating a brighter future for Australians affected by complex mental health issues, by ending mental health inequity and social and economic exclusion. We provide free
digital mental health support services and run a variety of mental health awareness, stigma reduction, research, and advocacy programs. We support diverse workforce segments, including those living with complex mental health issues, and the broader community. We are 100+ people with a volunteer work force of circa 60 people. Visit www.sane.org to learn more about our
work.
About the role
Working in a dynamic digital-first environment that operates 24hrs, 7 days a week, Community Engagement Facilitators interact with the SANE community, referral partners and the general public, providing information on SANE’s services, offering education and linkage to external services. The role is pivotal in shaping a positive participant experience and ensuring safety, through facilitating engagement in SANE’s RecoveryClub, moderating forums and social media and supporting welcome and engagement journeys. This role works on a fortnightly roster, with evening and overnight work being essential.
Key responsibilities of this role include, but not limited to:
·Respond to inbound calls, web chats, SMS, and emails professionally and empathetically,
following SANE procedures.
·Provide high-quality, trauma-informed mental health support that promotes hope,
empowerment, and autonomy.
·Engage RecoveryClub participants with prompts, praise, navigation, troubleshooting, and support for self-guided journeys.
·Manage workflows in a timely manner to support a positive participant experience and
escalate when needed.
·Monitor and moderate forum discussions, applying community guidelines, removing or
editing content, and escalating issues.
·Contribute to content creation by seeding topics, amplifying valuable contributions,
running activities, and tagging content.
·Identify forum members who may need higher-intensity support and ensure accurate, up-to-date records management.
· Work within a team and participate in a roster that includes evenings, weekends, overnight shifts.
·Co-facilitate online group sessions, fostering a safe and welcoming space, managing dynamics,
applying trauma-informed practice, and using Zoom features to enhance interaction.
About You
Community Engagement Facilitator
·At least 1 years’ experience working (paid or volunteer) in a coordination or participant support role, within the mental health or disability industry
·Certificate or Diploma in Mental Health, Community Work, Social Work, Counselling, Peer Work, Welfare, Drug and Alcohol, Youth Work, Aged Care, Aboriginal and/or Torres Strait Islander Primary Health Care, Nursing or currently working towards a higher relevant qualification
Peer Community Engagement Facilitator
·Prior experience working within a customer or public facing role
·Certification in Peer Work specific training, such as Intentional Peer Support (IPS)
NB: All Peer Support Navigators will be enrolled in and must complete the Certificate IV Mental Health Peer Work within 18 months of date of employment. SANE study leave can be used to contribute to this
Essential Qualification & Experience
·Demonstrated ability and experience working independently and within a team
·Experience in working with diverse populations
*Please note: There will be initial training provided during usual business hours.
If this sounds like an exciting opportunity for you,
please apply now!
What’s in it for you?
·A friendly and collaborative environment
·Wellbeing Leave after 12 months
·Additional days of Cultural and Ceremonial Leave per year
·Not For Profit Salary packaging & benefits- package up to $18,550 per year!
How to apply
To apply, please submit your resume and cover letter by Wednesday 8 April 2026, addressing the criteria below:
Please note: all SANE
Employees are required to complete compliance checks including a National
Police Check and Working with Children's Check before start date.
Interested?
Applications will be reviewed as they come in so, please Apply Now!
SANE is an Equal Opportunity Employer and we are proud champions of lived experience. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply.
No agencies please, we've got this!
SANE supports all people in Australia affected by complex mental health issues.
We exist to break barriers, raise expectations, and champion the voices of people with lived experience and their families and communities; to increase peer-led, connected support and drive systemic change.
SANE is unique in our focus of supporting people who experience complex mental health issues, trauma, and supporting the mental health of those who are autistic and people with intellectual disability.
We provide a range of free digital and telehealth support services including peer support, counselling, community forums, peer-led groups, art and social groups and information resources.
SANE is widely respected as a lived experience-led organisation and advocate with a long history of collaboration across and beyond the mental health and suicide prevention sectors.
Guided by our vision, goals, values and behaviours, we help create brighter futures for all people and families facing the challenges of complex mental health issues by working towards ending mental health inequity and social and economic exclusion.
To learn more, visit sane.org.
