Job Description

The Peer Ambassador engages in person with students who have questions about the various areas of student financial services - financial aid process, student accounts, and financial literacy. Having navigated the financial aid process and drawing on their experience, the Peer Ambassador provides information, answers questions and assists students with identifying the available resources to help guide students through the areas of student financial services.

This is a Middlebury student Level B position paying $14.95 per hour.

Core Responsibilities:

• Complete required training to gain a robust understanding of the three key areas of student financial services – financial aid, student accounts, financial literacy.
• Attend weekly or bi-weekly tabling events at various, high traffic student locations. The tabling event will be 2 hours and there will be a total of 8 tabling events per semester.
• Assist enrolled students with questions about the many facets of financial aid: the aid application process (CSS Profile and FAFSAA), work study (where to look for on- or off- campus position), and student loans (eligibility, different kinds of loans).
• Assist students in navigating their Student Account/Nelnet platform including viewing transactions and managing refunds.
• Able to convey timelines for student financial services such as aid applications and bill payment due dates.
• Connect students with Financial Aid Directors/Student Accounts on questions asked that can not be answered at tabling events, such as specific questions about a student’s financial aid offer or a balance/refund due.
• Provide information about Middlebury’s Financial Literacy platform – iGrad including how to look for upcoming webinars, helpful articles and videos.
• Provide information on the resources available (website, office email address, phone number) to help students with questions about financial aid, their student account, work-study, etc.

Requirements

• Be able to effectively communicate with students in busy locations.
• Proficient in creating posters/advertisements for upcoming tabling sessions.
• Knowledgable with Financial Aid application process and basic information such as the CSS Profile and FAFSAA.
• Ability to effectively convey specific questions that can not be answered at the event back to the Student Financial Services office.

Physical Demands & Working Conditions:

The position will require bringing tabling materials such as pamphlets and small tabling items from the Student Financial Services office, located in the Service Building, to the designated tabling area. The tabling location may be indoor or outdoor; if outdoors, if weather on the day of the tabling event is unfavorable (rain, windy), the tabling event will be cancelled.

Student Employment Eligibility:

Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.

Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.

Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component

Student are not eligible to work remotely from International locations.

Hour Limitations:

All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.