Job Description

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.
What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!
Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.
Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
Procedure: The job description and responsibilities are defined for Medical Receptionist in the Pediatric department at Murfreesboro Medical Clinic below:
Job Title Pediatrics Medical Receptionist

To provide clerical support, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.

Job Responsibilities
• Represent MMC in a courteous and professional manner.
• Greet guests and incoming calls in a polite, prompt, and helpful manner.
• Take accurate messages which include all required information.
• Process voicemails
• Be at your workstation on time and prepared to start the day.

Required Skills
• Professionalism & Communication: Represent MMC courteously, greet guests and callers promptly, take accurate messages, process voicemails, and read email updates regularly.
• Scheduling & Patient Interaction: Schedule, coordinate, and reschedule appointments; screen and direct calls; use Phreesia pad for check-ins; provide efficient and accurate patient service.
• Billing & Payments: Collect patient payments (co-pays, deductibles, etc.), process payments and receipts accurately, and prepare daily deposits.
• Accuracy & Documentation: Obtain accurate patient demographics, insurance info, and process referrals to ensure correct billing and reimbursement.
• Reliability & Flexibility: Be on time, ready to work, and willing to stay past scheduled hours when needed to support patient care.
• Compliance & Cleanliness: Follow HIPAA/OSHA guidelines, MMC policies, and maintain a clean work area; perform other assigned duties as instructed.

Education/Experience Requirements
• High School diploma or GED
• Experience preferred but not required.

MMC Vision, Mission, and Values
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.

Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

Our values guide our actions as we strive to carry out our mission.
• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care.
• Professional, ethical, and socially responsible
• Team-oriented management and leadership
• A positive, open, and responsive work setting