Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Physician Practice Administrator provides operational, financial, and quality oversight for multiple clinic sites within a defined region. This role is accountable for driving performance, ensuring consistency across locations, and executing organization-wide initiatives at the regional level. Serving as a key link between clinic leadership and operational leadership, the Physician Practice Administrator translates organizational priorities into actionable plans and ensures alignment, communication, and execution across all practices. This role partners closely with the Director of Operations, providing regular updates on performance, risks, and opportunities, while supporting Practice Managers in achieving operational and financial goals. Reports to Director of Operations, Primary Care & Specialty Services.

Job Description

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree required; Master’s degree (MHA, MBA, MPH) preferred.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five (5) years in related healthcare experience including three (3) years of supervisory experience Multi-site ambulatory experience preferred.
• Strong background in financial, operational, and quality performance.
• Effective oral and written communication skills.

PRINCIPAL ACCOUNTABILITIES

• Serve as the primary liaison between Practice Managers and the Director of Operations.
• Support operational performance across multiple clinic sites in collaboration with Practice Managers and under the direction of the Director of Operations.
• Interacts and collaborates with Physician partners.
• Provide regular performance updates, insights, and recommendations.
• Escalate risks and operational challenges with proposed solutions.
• Support Practice Managers in implementing standardized workflows, policies, and best practices established by operational leadership.
• Identify performance gaps, recommend improvement opportunities, and assist Practice Managers with implementation of approved action plans.
• Support alignment of clinic operations with regional and system standards while recognizing site-specific operational needs.
• Works with the Regional Operations Director and practice manager(s) to adhere to a clinic staffing model that keeps expenses within budget, but also maximizes patient flow, clinical collaboration, and clinical outcomes.
• Monitor KPIs including revenue, expenses, provider productivity, access, quality, and patient experience.
• Analyze trends across assigned sites, identify areas of concern, and recommend corrective actions to Practice Managers and the Director of Operations.
• Prepare and report on all trending data to be shared with team and partners.
• Assist with implementation of approved growth initiatives, including service expansion and provider onboarding/recruitment activities.