Job Description

Our Pediatric Gastroenterology office is currently looking for a team oriented full-time Medical Assistant (MA) in our Knoxville office. This candidate will be part of a dynamic team to support our large, privately owned specialty practice. This role requires travel to satellite clinics with in the surrounding areas.

Job Type Full-time Monday - Friday 8:00-5:00

GENERAL SUMMARY OF DUTIES: Responding to incoming phones calls regarding medical questions and concerns. Assists in examination and treatment of patients under direction of Physician, and relieve other medical personnel of administrative, clinical and clerical work by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include any and or all of the following: Other duties may be assigned as appropriate.

• Review medical records for urgent request and special needs.
• Supports the office clinic under the direction of the Nurse Manger as needed, to include rooming patients and gathering patient information for chart documentation.
• Assist with treatment, administer routine diagnostic/laboratory tests, phlebotomy and/or give injections, call medical facility/department to schedule patient for tests.
• Provide patient education as instructed.
• Triage in-bound clinical care calls, assesses patient concerns and responds according to the clinical care protocols.
• Document and utilize the electronic medical record according to HIPAA guidelines.
• Follow all practice policies and procedures for appointment scheduling, insurance verification, telephone interactions, and other job responsibilities as established.
• Provide back up support to clinical services as assigned.
• This job is located in our Office Clinic not Endoscopy Center

Benefits Competitive Benefit Package inclusive of PTO, Sick Leave, Health, Dental, Vision, Life, Disability, 401K with company match and immediate vesting, Critical Illness, etc.

Requirements

• Must have critical thinking skills, computer proficiency, attention to detail, be highly motivated and personable. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prior Gastroenterology experience a plus.
• 6-months to 1-year previous medical experience
• Phlebotomy experience preferred
• Bi-Lingual (Spanish) preferred